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Client Relationship Executive

1 month ago

Franklin, Tennessee, United States XSOLIS Full time
About XSOLIS

Xsolis is a cutting-edge AI-driven technology company that empowers collaboration between healthcare providers and payers through real-time transparency, objective data, and predictive analytics. Our innovative platform, Dragonfly, continuously assigns an objective medical necessity score and assesses the anticipated level of care for every patient, driving efficiency across the healthcare system.

Our Mission

We strive to become the new standard for utilization management, fostering a culture of excellence and inclusivity. Our team is dedicated to making a meaningful impact in the healthcare industry, and we're committed to hiring talented individuals who share our vision.

Job Summary

The Client Relationship Executive role is a key position that embodies our core values, serving our largest and most complex customers. This highly tenured position is responsible for revenue retention and growth, customer satisfaction, opportunity generation, and proactive relationship management across the entire breadth of a customer's engagement with Xsolis.

Key Responsibilities

• Create and drive to completion customer-specific revenue retention and growth strategies for assigned clients, leveraging relationship management skills, strategic account planning, return on investment analysis, and sales opportunity qualification.
• Identify lead opportunities for non-contracted solutions and services.
• Responsible for renewal and up-sell solution and services sales contracting.
• Ensure the effectiveness of operational activities internally across onboarding, support, sales, customer experience, business intelligence, product, IT, customer communications, billing, and finance.
• Assist with creation and delivery of quarterly business reviews with all assigned clients and C-suite representatives.
• Maintain and expand relational footprints within assigned clients, focusing especially on director, VP, and C-suite contacts.
• Establish client advocacy for purposes of reference and other sales support activities within each client.
• Secure participation from assigned clients in XSOLIS advisory boards and product-related special interest groups.

Requirements

• Bachelor's degree or equivalent experience required; master's degree preferred.
• Minimum 7+ years of account management, sales, and/or consulting experience, with at least 5 years managing large customers within the healthcare industry (specifically large multi-facility hospital systems, EMRs, revenue cycle SaaS, or revenue cycle operations).
• Proven track record of C-suite relationship management and sales success.
• Proven track record of contract execution.
• Proven track record of meeting or exceeding revenue retention goals with complex customers.
• Professional and effective communication skills required, comfortable with conversations at the VP and C-suite level while also engaging users and support contacts internally and externally.
• Highly organized and capable of driving multiple complex projects to completion simultaneously.
• Expertise with Microsoft Office Suite, client engagement platforms/tools, and Net Promoter Score preferred.
• Negotiation and revenue cycle (CRCR certification) skills a plus.

Working Environment and Travel Requirements

This role typically involves working in a normal office administrative environment with minimal exposure to physical risks. Position requires little to moderate physical activity, with mostly sedentary work exerting up to 10 pounds of force occasionally or a negligible amount of force to lift, carry, push, pull, or otherwise move objects.