Client Experience Coordinator

1 week ago


Bloomfield Hills, Michigan, United States VO Spa One LLC Full time
Elevate Client Satisfaction

V/O Spa One LLC is seeking a dynamic individual to enhance our client interactions. If you possess a passion for aesthetics and a vibrant personality, the role of Client Experience Coordinator at V/O is ideal for you.

The Client Experience Coordinator plays a crucial role in guaranteeing that each client enjoys a remarkable experience from their initial contact to their visit. Responsibilities include ensuring precise scheduling for all clients and delivering services promptly and professionally. This position requires embodying V/O's core principles and demonstrating them through every interaction.

Key Responsibilities:

- Uphold high standards of client service by addressing inquiries and managing the client intake process.
- Engage with potential clients and maintain a tidy and organized environment.
- Provide outstanding communication and administrative support, assist in the sales process, and represent the V/O Spa brand with excellence.

Essential Qualities:

- Ethical
  • Positive demeanor
  • Enthusiastic approach
  • Team player
  • Empathetic nature
  • Integrity
  • Trustworthiness
  • Outgoing personality
  • Problem-solving skills
  • Accountability
Essential Skills:
  • Highly organized
  • Responsive to client needs
  • Adaptable, flexible, and capable of multitasking
  • Commitment to continuous improvement
  • Strong communication abilities
  • Effective time management
  • Sales-focused mindset
Qualifications:
  • Comprehensive knowledge of spa services
  • Exceptional interpersonal skills and a strong customer service focus
  • High standards of cleanliness and sanitation
  • Comfortable advising clients on cosmetic and non-cosmetic treatment options
  • Minimum of 2 years in customer service roles
Physical/Mental Requirements:
  • Ability to stand for extended periods
  • Capability to lift at least 30 lbs
  • Exposure to biological materials
  • Frequent use of manual dexterity and motor skills
Compensation:
  • Starting at $15 per hour, commensurate with experience


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