Client Relations Specialist

1 week ago

Bloomfield Hills, Michigan, United States WalkerHealthcare Full time
Job Overview

Walker Healthforce stands as a leading entity in the healthcare consulting sector, renowned for our commitment to performance, precision, and integrity. As a certified WMBE, we specialize in delivering comprehensive healthcare IT and clinical solutions to hospitals, health systems, and payer organizations, including prominent Fortune 100 companies across the nation.

We are currently seeking a Client Service Coordinator who will play a pivotal role in providing high-level administrative assistance to our Account Teams, aligning with our strategic sales objectives. This position requires a collaborative approach, working closely with both internal teams and external clients to ensure satisfaction and contribute to our collective success.

Key Skills and Competencies

  • Proficient in managing multiple responsibilities in a dynamic, high-volume environment.
  • Exceptional organizational skills coupled with strong written and verbal communication abilities.
  • Meticulous attention to detail and accuracy.
  • Adept at conducting research and data collection.
  • Collaborative mindset to support the sales process alongside clients and cross-functional teams.
  • Familiarity with MS Office and various web-based technologies (ATS, CRM, etc.).
  • Open to learning and implementing best practices for sustainable success.

Responsibilities

  • Serve as a liaison between internal departments and external clients, clarifying requisitions and providing updates on ongoing engagements.
  • Manage daily client interactions, lead generation, and organizational mapping.
  • Coordinate interviews with client representatives and consultants, escalating inquiries to the appropriate Account Manager as necessary.
  • Collaborate with Recruiting and Account Teams to ensure client satisfaction, timely responses, and efficient onboarding processes.
  • Maintain comprehensive and accurate client account information within the Customer Relationship Management System (Bullhorn).
  • Prepare and verify candidate submissions, ensuring completeness and accuracy.
  • Act as the primary contact for consultants from the initiation of their engagement, ensuring effective communication and updates.
  • Document and refine Standard Operating Procedures (SOPs) to maintain consistency in policies and processes.
  • Provide administrative support for RFPs, client communications, and related activities.
  • Perform data entry for client requisitions and account-related information using Excel and other databases.
  • Research and compile information to assist with order management and meetings.
  • Offer backup support to Account Management as required.

Qualifications

  • A degree in communications, business, or healthcare is preferred.
  • A minimum of 4 years of experience in the staffing or consulting industry.
  • At least 2 years of experience in client communication and interaction.

Walker Healthforce is committed to providing equal employment opportunities to all employees and qualified applicants, prohibiting discrimination and harassment of any kind.

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