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Client Relations Coordinator

2 months ago

Bloomfield Hills, Michigan, United States VO Spa One LLC Full time
Elevate Guest Satisfaction

V/O Spa One LLC is seeking a dedicated professional to enhance our guest interactions. If you are passionate about beauty and possess a vibrant personality, the role of a Client Relations Coordinator at V/O is an ideal fit for you.

The Client Relations Coordinator plays a crucial role in guaranteeing that every guest enjoys a remarkable experience from their initial contact to their visit. Responsibilities include ensuring accurate scheduling and timely service delivery. This position requires embodying V/O's core principles and reflecting them in all guest interactions.

Key Responsibilities:

- Maintain high standards of guest satisfaction by addressing inquiries and managing the intake process.
- Handle new patient leads effectively, ensuring a clean and organized environment.
- Provide outstanding communication and administrative support while promoting the V/O Spa brand.

Essential Qualities:

- Ethical
  • Positive demeanor
  • Enthusiastic
  • Team player
  • Empathetic
  • Honest
  • Trustworthy
  • Outgoing
  • Problem-solving skills
  • Accountable
Essential Skills:
  • Highly organized
  • Responsive to guest needs
  • Adaptable, flexible, and capable of multitasking
  • Commitment to continuous improvement
  • Strong communication abilities
  • Effective time management
  • Sales-focused
Qualifications:
  • Comprehensive knowledge of spa services
  • Exceptional interpersonal skills and customer service orientation
  • High standards of cleanliness and sanitation
  • Comfortable advising clients on treatment options and plans
  • Minimum of 2 years in customer service
Physical/Mental Requirements:
  • Ability to stand for long periods
  • Capability to lift up to 30lbs
  • Exposure to blood and bodily fluids
  • Frequent use of manual dexterity and motor skills
Compensation:
  • Starting at $15/hour, commensurate with experience