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Client Relationship Manager

2 months ago

Bloomfield Hills, Michigan, United States Oswald Companies Full time

About the Role:

Oswald Companies is seeking a highly skilled and experienced Client Manager to join our team. As a Client Manager, you will be responsible for providing exceptional client service and management of client relationships.

Key Responsibilities:

  • Manage client service cycle, monitor time frames and meet renewal deadlines.
  • Participate in annual meeting planning by completing pertinent portions of the report and conducting research.
  • Retain and develop accounts by preparing and writing proposals, and providing quote comparisons.
  • Perform program benchmarking/demographic analysis, analysis of claims utilization data, financial underwriting review, and cost projection reporting.
  • Provide additional resources for the client as needed.
  • Market renewal and new lines of coverage including creating coverage specifications, analyzing quotes received from carriers, negotiating with carriers, creating and presenting the coverage analysis.
  • Review policy coverage and identify cross-selling and additional revenue opportunities.
  • Develop a thorough understanding of client business, their policies, practices and industries.
  • Understand and guide clients through the initial objective setting process.
  • Analyze data to draw conclusions and recommend findings to client.
  • Respond to client needs and questions, making sound recommendations on a day-to-day basis.
  • Produce high quality work and remain informed on technical and professional standards by attending company-sponsored and industry educational activities, to include webinars/seminars and conferences.
  • Ensure legislative, regulatory and technical developments are appropriately communicated to clients.
  • Service clients in accordance with PAR E&O professional service standards by complying with all E&O Plus, legal and regulatory requirements.
  • Achieve a minimum rating of 90% from E&O Plus audits on all accounts.
  • Functional understanding of EPIC and update accordingly.
  • Ensures adequate time for peer review of all client work including calculations, reports and presentations for accuracy prior to client delivery.

Requirements:

  • Bachelor's Degree in Business, Risk Management, Analytics or other related field is preferred; high school diploma or GED, in concert with industry experience, in lieu of an associate's or bachelor's degree is necessary.
  • 3 - 5 years' employee benefits experience handling medium accounts at a high level of responsibility.
  • Exhibits executive presence, and has strong rapport-building/interpersonal skills for positive interaction with customers and co-workers.
  • Exercises sound judgment and exhibits a strong critical thought process to make good decisions, despite time constraints.
  • Able to work collaboratively with internal and external stakeholders, be a team player and exhibit a positive attitude.
  • Possesses strong oral and written communication skills; communicates effectively with clients and insurance companies.
  • Possesses excellent organizational skills and strong financial analysis acumen.
  • Excellent working knowledge of EPIC agency management system and of underwriting requirements of carriers as well as policy provisions and policy changes.
  • Exhibits solid time management skills; able to work under pressure and meet deadlines and deliverables, and is highly responsive to internal and external stakeholders' needs and requests.
  • Demonstrates agility and is able to multi-task, as well as pivot to changing priorities, as circumstances warrant.
  • Contribute to team efficiency by sharing knowledge and best practices.
  • Proficient with Microsoft Office Products, including Excel and PowerPoint, are required.

About Oswald Companies:

Oswald Companies is a 129-year-old company that creates a world of protection around the lives and businesses of our clients. We are an independent, employee-owned company, which means that our Employee-Owners have a personal stake in the success of our clients and our company. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations. Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees.