Senior IT Support Specialist

4 weeks ago

Wilmington, Delaware, United States TalentBurst Full time
Job Title:
Senior IT Support Specialist - IT Region/Site Support (Networking)

Location:
Wilmington, DE, Onsite role

Duration:
12 Months extendable contract

Job Description:

As a Senior IT Support Specialist, you will be responsible for providing end-user support and technical assistance to customers and employees. Your primary focus will be on resolving technical issues related to network infrastructure, computer hardware, and software applications. You will work closely with the IT team to ensure seamless customer experience and resolve problems efficiently.

Key Responsibilities:

  • Provide technical support and assistance to customers and employees via phone, email, chat, and in-person interactions.
  • Resolve technical issues related to network infrastructure, computer hardware, and software applications.
  • Work with vendors to manage and implement business-specific applications within the environment.
  • Coordinate the resolution of end-user problems, providing the appropriate level of support and escalating issues as needed.
  • Define and document support processes to ensure consistency and efficiency.
  • Communicate with stakeholders to set expectations for problem resolution and participate in collaborative work and service restoration teams as needed.
  • Perform root cause analysis to prevent repeat issues and drive continuous improvement by recommending procedures and controls for problem prevention.

Requirements:

  • Associate's or bachelor's degree in Information Technology, Computer Science, or related field or comparable experience.
  • Minimum of three (3) years of IT support experience.
  • Well-versed with computer hardware and accessories.
  • Well-versed with Microsoft operating systems, including Windows 7 and Windows 10.
  • Well-versed with Microsoft Office software, including Office 2010, 2013, and Office 365.
  • Familiarity with Audio/Video conferencing through Microsoft TEAMS.
  • Effective communication skills, both oral and written.
  • Ability to quickly adapt and learn applications in use in the environment.
  • Ability to perform high-level troubleshooting and problem-solving.
  • Ability to effectively document resolutions.
  • Able to interact with executive-level end-users.
  • Basic understanding of network installation and support.
  • Ability to multi-task and work collaboratively.

Desirable Experience/Attributes:

  • Previous experience working in the Chemical Manufacturing Industry.
  • Familiarity with ServiceNow.
  • Works well and collaboratively with others.
  • Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tablets, etc.).
  • Basic understanding of Printers (local and Network) as well as printing methods (Server & DirectIP Printing).

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