Desktop Support Specialist

3 days ago


Wilmington, Delaware, United States Resource Logistics Full time
Job Title: Desktop Support Specialist

At Resource Logistics, we are seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to end-users for desktop computers, applications, and related technology.

Key Responsibilities:
  • Provide technical support to end-users for desktop computers, applications, and related technology.
  • Install, configure, and troubleshoot desktop computers and peripherals.
  • Identify and resolve technical issues related to desktop computers, applications, and related technology.
  • Document technical issues and resolutions for future reference.
  • Collaborate with internal teams to resolve technical issues and improve overall system performance.
Requirements:
  • At least 5 years of experience as an IT support/maintenance technician.
  • Strong experience in user support.
  • ITIL knowledge (ideally certified).
  • Strong Microsoft Office skills (Outlook, Word, and Excel).
  • Strong Microsoft operating system installation and troubleshooting skills.
  • Strong desktop and workstation installation and repair skills.
  • Experience in computer-related services with knowledge of network, server, and telecom basics.
Preferred Qualifications:
  • Experience with remote control of PCs and knowledge of video conferencing.
  • Strong customer orientation (sense of service).
  • Taste for detail and rigor.
  • Autonomy (while knowing how to report to your manager).

We offer a competitive salary and benefits package to the right candidate. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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