Service Support Specialist

4 weeks ago


Wilmington, Delaware, United States Rigaku Americas Full time

Rigaku Americas is seeking a skilled Service Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring our partners' needs are met through timely and accurate service delivery.

The ideal candidate will have a strong technical background, with experience in electronics service and repair. You will be responsible for reviewing customer equipment, resolving failures, and carrying out upgrades. Additionally, you will provide training, guidance, and technical support to our partners, and interact with manufacturing, engineering, and development to collectively solve customer challenges.

Responsibilities:

  • Review customer equipment and resolve failures
  • Carry out upgrades and provide technical support
  • Interact with manufacturing, engineering, and development to solve customer challenges
  • Maintain service inventory through timely and accurate invoicing and ERP transactions
  • Prepare detailed service reports and log accurate support records
  • Support all areas of the business as needed

Qualifications:

  • 2-year degree in a technical field with 2-4 years of experience in electronics service and repair
  • Experience with CRM software preferred
  • Ability to communicate technical details in a clear and concise manner

Rigaku Americas offers a rewarding work environment and excellent benefits, including health, dental, vision, and 401(k) plan. We are an EEO/AA employer and welcome qualified applicants from diverse backgrounds.



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