Customer Service Specialist

7 hours ago


Wilmington, Delaware, United States DuPont Full time
Customer Service Specialist

At DuPont, we're committed to making a difference in the world. As a Customer Service Specialist, you'll play a critical role in delivering exceptional customer experiences and driving business growth. We're seeking a part-time Customer Service Specialist to join our team at the Chestnut Run Plaza in Wilmington, DE.

Responsibilities
  • Provide exceptional customer service to our most strategic and complex customers, ensuring timely and accurate order management and resolution of customer issues.
  • Work closely with internal and external partners to build strong relationships and drive customer satisfaction.
  • Analyze customer ordering patterns to anticipate customer needs and identify opportunities for growth.
  • Develop and maintain customer profiles and documentation in SharePoint or SAP.
  • Identify areas for improvement and implement changes to consistently strive for greater effectiveness and efficiency.
  • Execute complex work processes through multiple systems and technology.
  • Leverage multiple internal resources to optimize customer satisfaction with cost to serve objectives for the business.
Requirements
  • Part-time position (20 hours/week).
  • Bachelor's degree preferred but not required.
  • Minimum 2 years of Customer Service experience or equivalent.
  • Proficiency in SAP R/3 or another ERP system required.
  • Intermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word, and SharePoint).

We're an equal opportunity employer and welcome candidates from diverse backgrounds. If you're a quick learner, especially when it comes to IT systems, and have a customer-focused mindset, we encourage you to apply.



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