Desktop Support Specialist

4 days ago


Wilmington, Delaware, United States Stefanini North America and APAC Full time
Desktop Support Specialist

At Stefanini North America and APAC, we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing swift and professional deskside IT support to our clients.

Key Responsibilities:
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware or software
  • Utilize the ticket management system to record, update, and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Participate in Disaster recovery testing exercises
  • Uphold procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in the form of Knowledgebase articles
  • Meet or exceed expected customer service levels

Requirements:

  • Experience with VPN, Soft Phones, Remote Desktop, VDI
  • Asset Tracking / Inventory Management
  • Strong Communications Skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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