Technical Support Specialist

4 weeks ago

Wilmington, Delaware, United States Agilent Full time
Job Description

As a Technical Support Specialist, you will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.

This includes reactive actions that result in a timely and cost-effective problem resolution for customers and proactive preventive actions. You will also leverage post-sales interactions with customers to probe and qualify further revenue opportunities.

As a Technical Support Specialist, you will help customers with questions regarding Gas Chromatography, Liquid Chromatography, or Spectroscopy Instrumentation.

Key Responsibilities:
  • Provide technical support, troubleshooting customers' applications and delivering consulting and education services, using telephone, email, and online collaboration tools.
  • Solves routine and non-routine issues, challenges, and problems within the field of specialization.
  • May support 3rd party products and occasionally visit customer sites for development.
  • Write technical support articles for a global knowledge base.
  • May book transactional sales opportunities and provide highly qualified leads to sales.
Requirements:
  • Bachelor's or master's degree or University degree in STEM (science, technology, engineering, and mathematics)
  • Relevant work experience in customer service, technical support, or laboratory environment is a plus
  • Key skills to be successful in this role:
    • Excellent verbal and written communication
    • Customer-focused mindset
    • General proficiency with online tools, systems, and technologies
    • Willingness to learn and take a challenge
Additional Details:

This is an office-based opening that allows for remote work 2 days a week, as approved by the manager.

This job has a full-time weekly schedule.

Applications for this job will be accepted until at least October 14, 2024, or until the job is no longer posted.

The full-time equivalent pay range for this position is $39.90/hr plus eligibility for bonus, stock, and benefits.

Our pay ranges are determined by role, level, and location.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

During the hiring process, a recruiter can share more about the specific pay range for a preferred location.

Pay and benefit information by country are available at:

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer.

We value diversity at all levels.

All individuals, regardless of personal characteristics, are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities.

If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact For more information about equal employment opportunity protections, please visit

Travel Required: Occasional

Shift: Day

Duration: No End Date

Job Function: Services & Support

  • Technical Support Specialist

    1 month ago

    Wilmington, Delaware, United States TEKsystems Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have 2-3 years of experience in providing day-to-day desktop support in a corporate environment.Responsibilities:Provide technical support to end-users, including troubleshooting and resolving issues with desktops, laptops, and mobile devices.Install,...

  • Technical Support Specialist

    4 weeks ago

    Wilmington, Delaware, United States Agilent Full time

    Job SummaryAs a Technical Support Specialist at Agilent, you will provide remote technical services to external customers and internal field personnel. You will leverage post-sales interactions to probe and qualify further revenue opportunities.Key ResponsibilitiesProvide technical support and troubleshooting services to customers using remote diagnostic...

  • Medical Support Specialist

    4 weeks ago

    Wilmington, Delaware, United States Global Technical Talent Full time

    Job Summary:Global Technical Talent is seeking a skilled Medical Support Specialist to provide direct patient care for assigned patients under the supervision of a licensed nurse. The ideal candidate will have previous experience in a hospital setting or related facility, with a strong understanding of hemodialysis principles and practices.Key...

  • Senior Technical Support Specialist

    1 month ago

    Wilmington, Delaware, United States Rigaku Americas Full time

    Job SummaryRigaku Americas is seeking a seasoned technical support specialist to join our service and support team. The ideal candidate will have experience working with customers to resolve technical challenges and possess hands-on ability to troubleshoot and repair electronic equipment.Key ResponsibilitiesMonitor and respond to customer requests in a...

  • Technical Support Specialist

    3 weeks ago

    Wilmington, Delaware, United States IKO, llc Full time

    IKO Industries Ltd. is a leading manufacturer of roofing and building materials, with operations worldwide and a reputation for quality, integrity, and trustworthiness.The company is seeking a Technical Support Specialist to join its IT Service Delivery team. As a Technical Support Specialist, you will be responsible for providing technical support to...

  • Technical Support Specialist

    3 weeks ago

    Wilmington, Delaware, United States Saxon Global Full time

    Job TitleTechnical Support Specialist End User ComputingJob Summary:Saxon Global is seeking a highly skilled Technical Support Specialist End User Computing to provide onsite technical support to users of computer systems and networks. This role involves troubleshooting hardware and software issues, configuring and maintaining systems, and providing training...

  • IT Support Specialist

    4 weeks ago

    Wilmington, Delaware, United States TEKsystems Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at TEKsystems. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the highest level of service.Responsibilities:* Provide...

  • Technical Support Specialist

    4 weeks ago

    Wilmington, Delaware, United States SEGULA Technologies Full time

    Job SummaryWe are seeking a skilled Maintenance Technical Support Engineer to join our team at SEGULA Technologies in New Castle, DE. This is a direct hire opportunity, not a contractual role.The successful candidate will be responsible for adhering to established safety procedures in the Technical Work Center and New Castle Facility. They will validate and...

  • Technical Solutions Specialist

    3 weeks ago

    Wilmington, Delaware, United States Canon Full time

    At Canon Solutions America, we are seeking a skilled Technical Solutions Specialist to join our team. This role requires a tremendous technical skillset, including the ability to diagnose and repair complex technical issues.About the RoleAs a Technical Solutions Specialist, you will be responsible for providing technical support to our valued customers,...

  • Electrical Installation Specialist

    1 month ago

    Wilmington, Delaware, United States Synerfac Technical Staffing Full time

    Job OverviewElectrical Installation Specialist Position SummaryWe are seeking an experienced Electrical Installation Specialist to join our team at Synerfac Technical Staffing. As an Electrical Installation Specialist, you will be responsible for installing and maintaining electrical systems in commercial and industrial settings.Key Responsibilities:*...

  • Dialysis Support Specialist

    1 month ago

    Wilmington, Delaware, United States Global Technical Talent Full time

    Job SummaryWe are seeking a skilled Patient Care Technician to provide direct patient care for assigned patients under the supervision of a licensed nurse. The ideal candidate will have previous experience in a hospital setting or related facility, and have successfully completed a training course in the theory and practice of hemodialysis.Key...

  • IT Support Specialist

    4 weeks ago

    Wilmington, Delaware, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TEKsystems. As a key member of our technical support team, you will provide exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical support to clients via phone, email, and on-site...

  • Production Support Specialist

    4 weeks ago

    Wilmington, Delaware, United States Syntricate Technologies Full time

    Job Title: Production Support SpecialistJob Summary:We are seeking a highly skilled Production Support Specialist to join our team at Syntricate Technologies. As a Production Support Specialist, you will be responsible for providing technical support and assistance to our production environment.Key Responsibilities:Provide technical support and assistance to...

  • Desktop Support Specialist

    3 weeks ago

    Wilmington, Delaware, United States Omni Inclusive Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Omni Inclusive. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.Key Responsibilities:* Provide...

  • IT Support Specialist

    4 weeks ago

    Wilmington, Delaware, United States ServiceSource Full time

    Job SummaryServiceSource is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.Key ResponsibilitiesProvide timely and effective technical support to employees,...

  • Phlebotomy Specialist

    4 weeks ago

    Wilmington, Delaware, United States Global Technical Talent Full time

    Job Summary:As a Phlebotomy Specialist with Global Technical Talent, you will play a vital role in our patient services team. Your primary responsibilities will include building trust and confidence with patients while explaining procedures and drawing blood samples accurately and safely.Key Responsibilities:Patient Interaction: Building trust and confidence...

  • IT Support Specialist

    4 weeks ago

    Wilmington, Delaware, United States NESCO Inc Full time

    Job Summary:As an IT Support Specialist at Nesco Resource, you will be responsible for providing technical support to our clients, ensuring seamless customer experiences, and resolving complex technical issues. Key Responsibilities:Provide end-user support via phone, email, chat, and in-person interactions.Support the installation and configuration of...

  • Enterprise Application Support Specialist

    4 weeks ago

    Wilmington, Delaware, United States Piper Companies Full time

    Piper Companies is seeking an experienced Enterprise Application Support Specialist to join a team providing innovative information solutions to various business clients. This is an on-site position in a dynamic environment.Key Responsibilities of the Enterprise Application Support Specialist:Provide day-to-day support for large scale enterprise...

  • Service Support Specialist

    4 weeks ago

    Wilmington, Delaware, United States Rigaku Americas Full time

    Rigaku Americas is seeking a skilled Service Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring our partners' needs are met through timely and accurate service delivery.The ideal candidate will have a strong technical background, with experience in electronics service and repair. You will be...

  • Desktop Support Specialist

    1 month ago

    Wilmington, Delaware, United States Tekfortune Inc Full time

    Job Title: Desktop Support SpecialistTekfortune Inc is a leading consulting firm specializing in permanent, contract & project-based staffing services for top organizations in various industries.In today's fast-paced economic landscape, virtual recruiting and remote work are crucial for the future of work. To support active project demands and skills gaps,...