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Patient Access Lead
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Ambulatory Patient Access Representative
2 months ago
The Ambulatory Patient Access Representative plays a vital role in ensuring a seamless patient experience at Nationwide Children's Hospital. As a key member of our team, you will be responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.
Key Responsibilities- Provides exceptional customer service to patients and families by applying best practices and standard operating procedures.
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic, insurance, and physician information on registrations.
- Screens customer data to ensure patient eligibility for insurance indicated.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
- Assists in identifying self-pay patients and referring them to financial assistance when applicable.
- Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
- High school graduate, Associates Degree preferred.
- Demonstrated computer skills required with the ability to navigate most current technology systems.
- Strong administrative skills required.
- One-year previous healthcare experience preferred.
