Customer Service Coordinator
2 weeks ago
Powers Plumbing is seeking a dedicated dispatcher to enhance our operations in the plumbing sector.
The successful candidate will be a dynamic individual with outstanding organizational capabilities, meticulous attention to detail, and effective communication skills in both written and verbal formats. This role is pivotal in nurturing strong customer relationships and supporting the daily operations of our service team.
Key Responsibilities:
- Manage Incoming Communications: Handle phone calls and general inquiries, directing them to the appropriate team members as necessary.
- Schedule Coordination: Organize meetings based on the availability of both internal and external stakeholders.
- Resource Organization: Develop and maintain dispatch schedules to ensure service calls and technicians are efficiently allocated to jobs.
- Visitor Liaison: Serve as the primary contact for customers visiting the office.
- Policy Communication: Inform staff about new processes, policies, and regulations.
- Support Executive Operations: Arrange travel and communications for senior staff as required.
- Social Media Management: Oversee company social media accounts including Facebook, Twitter, Instagram, and YouTube.
- On-Call Availability: Be prepared to respond to scheduling emergencies during weekends and evenings.
Qualifications:
- High school diploma or equivalent.
- 1-2 years of experience in roles such as executive assistant, administrative assistant, or receptionist is preferred.
- Exceptional organizational, communication, and time-management skills.
- Ability to thrive in a fast-paced environment.
- Positive and energetic demeanor.
- Creative problem-solving abilities and resourcefulness.
- Familiarity with standard office equipment (e.g., printers, computers).
- Willingness to learn service dispatching software.
- Availability for on-call scheduling emergencies during weekends and evenings.
Benefits: Powers Plumbing offers a comprehensive benefits package including healthcare, dental and vision coverage, 401k plans, vacation and holiday pay, sick leave, membership benefits, retirement savings options, and opportunities for professional training and development.
About Powers Plumbing:
Powers Plumbing has been a trusted name in plumbing services for over a century, serving both residential and commercial clients with excellence. As a family-owned and locally operated business, we pride ourselves on our commitment to the community and our dedication to delivering superior customer service.
Our work environment promotes positivity and a service-oriented culture, recognizing that our success is rooted in the expertise and commitment of our plumbing specialists. We are equipped to address a wide array of plumbing needs, from routine maintenance to complex installations.
Customer satisfaction is our utmost priority. We understand the stress that plumbing issues can cause, which is why we emphasize prompt responses and reliable service. When you choose Powers Plumbing, you are partnering with a company that values your time and peace of mind.
For more information about our services, please visit our website, where you can find detailed information about our plumbing solutions and customer testimonials.
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