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Customer Service Representative

2 months ago


San Diego, California, United States 20 Saia Motor Freight Line LLC Full time

About Saia Motor Freight Line LLC

Saia Motor Freight Line LLC is a leading logistics and transportation company that values its people, customers, and community. We strive to provide exceptional service and support to our customers, and we're looking for a dedicated individual to join our team.

Job Summary

We're seeking a skilled Operations Coordinator to communicate with customers, coordinate with terminal operations, and ensure deliveries and pickups meet customer expectations. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Schedule appointments and coordinate with terminal operations to ensure optimal pickup and delivery times.
  • Communicate with dispatch to ensure delivery availability and prepare, review, and bundle paperwork for dispatch.
  • Assist with billing and data entry for the terminal and conduct driver check-ins to ensure deliveries meet customer expectations.
  • Provide customer service and clerical assistance to internal and external customers.

Requirements

  • High school diploma or equivalent required; 1+ years of transportation and/or related experience preferred.
  • Working knowledge of Microsoft Office and intermediate computer and customer service skills.

Benefits

Saia Motor Freight Line LLC offers competitive compensation and great benefits to our employees. We're committed to rewarding superior employee performance and providing opportunities for growth and development.