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Desktop Support Specialist

2 months ago

Dallas, Texas, United States Desktop & Depot Support Full time
Job Description

**Job Summary**

We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Dallas, Grand Prairie, or Richardson, Texas. As a key member of our Virtual Service Operations team, you will be responsible for providing top-notch workstation software break-fix support, IMAC services, image loads, asset recovery, and other related tasks.

Key Responsibilities:

  • Provide workstation software break-fix support to ensure seamless operations
  • Perform IMAC services, including PC installs, moves, adds, and changes
  • Load images and manage asset recovery
  • Tag and manage assets
  • Provide printer support and client center (tech bar) support
  • Update IT service management systems
  • Perform other client support duties as needed to maintain workstation operations and customer satisfaction

Requirements:

  • Previous experience in desktop support is desired, but training will be provided for all entry-level new hires
  • Knowledge of PC imaging and change management
  • Experience with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Preferred Qualifications:

  • Certified Dell Technician
  • Expertise in inventory control

What We Offer:

  • A dynamic and virtue-centered work environment
  • Ongoing learning and development opportunities
  • A chance to advance your career in a growing company

About Us:

Desktop & Depot Support is a hybrid cloud and managed services consulting firm. We pride ourselves on our deep partnerships with IT services industry leaders and our commitment to taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.