Desktop Support Specialist

4 days ago


Dallas, Texas, United States VC5 Consulting Full time
Desktop Support Specialist

VC5 Consulting is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to end-users, troubleshooting desktop-related issues, and ensuring timely resolution of incident tickets.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot desktop-related issues, including hardware and software problems
  • Resolve incident tickets in a timely and efficient manner
  • Monitor and maintain servers, performing backup functions as needed
  • Use diagnostic tools to troubleshoot network connectivity issues
  • Work with vendors to resolve technical issues within the desktop environment

Requirements:

  • Experience in monitoring, maintaining, and performing backup functions on servers
  • Good understanding of a ticketing system and prioritizing tickets
  • Familiarity with diagnostic tools and troubleshooting techniques
  • Ability to assist end-users with basic software, hardware, and peripheral device operations
  • Ability to work with vendor support contracts to resolve technical issues
  • Good understanding of incident management systems and service restoration activities

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

#10378



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