Desktop Support Specialist
5 days ago
Job Summary
Halifax is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing end-user support and maintenance within our desktop and mobile computing environment.
Key Responsibilities
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users.
- Troubleshoot end-user workstations and related hardware and software.
- Collaborate with server and network administrators to ensure efficient operation of our desktop computing environment.
- Receive and respond to incoming calls and/or emails regarding desktop problems.
Requirements
- Excellent technical knowledge of desktops, laptops, printers, and mobile computing devices.
- Hands-on hardware troubleshooting and installation experience.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service orientation.
What We Offer
Halifax offers a dynamic and supportive work environment, with opportunities for growth and development.
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