Desktop Support Specialist

5 days ago


Dallas, Texas, United States Halifax Full time

Job Summary

Halifax is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing end-user support and maintenance within our desktop and mobile computing environment.

Key Responsibilities

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users.
  • Troubleshoot end-user workstations and related hardware and software.
  • Collaborate with server and network administrators to ensure efficient operation of our desktop computing environment.
  • Receive and respond to incoming calls and/or emails regarding desktop problems.

Requirements

  • Excellent technical knowledge of desktops, laptops, printers, and mobile computing devices.
  • Hands-on hardware troubleshooting and installation experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Strong customer-service orientation.

What We Offer

Halifax offers a dynamic and supportive work environment, with opportunities for growth and development.



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