Desktop Support Specialist

1 week ago


Dallas, Texas, United States Heritage Capital Corporation Full time
Job Title: Desktop Support Specialist

We are seeking a highly skilled Desktop Support Specialist to join our team at Heritage Auctions. As a Desktop Support Specialist, you will be responsible for providing daily desktop support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:
  • Provide desk-side support for end-user issues, including new user and equipment deployment, internal application troubleshooting, and support ticket processing and management.
  • Ensure proper notes and documentation of all assigned tasks.
  • Cross-train with other technicians and work in a team-player environment.
  • Operate and monitor equipment and systems associated with running live streamed events at on-site and remote locations.
Requirements:
  • High School degree required; Associate or Bachelor's degree in IT preferred.
  • At least 3-5 years of practical Apple hardware and software experience, including modern Apple Mac desktop and laptop experience, modern macOS experience, and modern Apple mobile device experience.
  • Worked with Apple systems on at least a weekly basis for two years or more.
  • Previous work as an Apple retail Genius or Apple support specialist is a plus but not required.
  • Experience with Apple device management, Jamf, and A/V systems is a plus.
Work Environment:

This is an on-site role that requires reliable transportation due to user groups located at multiple Dallas facilities and the necessity to travel to those locations. The role is on-call once out of every two months and may require travel at least one to two times per calendar quarter.

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE



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