Desktop Support Specialist

3 days ago


Dallas, Texas, United States Futran Tech Solutions Pvt. Ltd. Full time
Desktop Support Specialist

Futran Tech Solutions Pvt. Ltd. is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring their hardware and software issues are resolved efficiently and effectively.

Key Responsibilities:
  • Provide field support for IT infrastructure, including troubleshooting hardware, software, and operating system issues.
  • Install and configure hardware and software, including laptops, desktops, printers, and peripherals.
  • Perform smart and physical assistance activities under instruction, at sites.
  • Assist with conference room A/V equipment and VOIP phone configuration and troubleshooting.
  • Provide basic knowledge of enterprise LAN, WAN, Server setups, and concepts.
  • Collaborate with customers at different levels, ensuring excellent customer management skills.
Requirements:
  • Three to four years' experience in IT infrastructure field support.
  • Good customer management skills and excellent oral and written communication skills.
  • Able to interact and work with customers at different levels.
  • Self-driven and result-oriented, with a passion for the work.
  • Ability to work with deadlines and complete tasks on time.
  • Basic knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles.
  • Knowledge of data backups and basic understanding of VDI and SCCM.
  • Associate degree in Electronics or CompTIA A+ Certification.
  • Experience with ticketing tools, such as ServiceNow or Remedy.


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