Customer Support Specialist

2 weeks ago


Lake Forest, California, United States Olson Superior Plumbing Full time
Customer Support Specialist at Olson Superior Plumbing

Olson Superior Plumbing, a dynamic plumbing service provider in Southern California, is seeking a dedicated and skilled Customer Support Specialist to enhance our client relations. If you excel in providing outstanding customer assistance, possess strong organizational abilities, and have a background in plumbing, this position may be an excellent fit for you.

Key Qualifications:

  • Demonstrated commitment to honesty and integrity
  • High school diploma or equivalent
  • Outstanding customer service abilities
  • Professional phone communication skills
  • Strong verbal and written communication skills
  • Capability to manage multiple tasks in a high-energy environment
  • Exceptional organizational and problem-solving capabilities
  • Familiarity with Google Workspace is preferred
  • Experience with CMS is advantageous

Primary Responsibilities:

Client Interaction

  • Address customer inquiries in a professional and timely manner
  • Effectively resolve customer issues
  • Provide updates to customers regarding their orders or services
  • Collaborate with various departments to ensure issue resolution

Appointment Scheduling and Dispatching

  • Contact new leads to offer quotes and arrange appointments
  • Optimize technician schedules based on expertise and availability
  • Update job details in the system
  • Maintain accurate records of customer interactions

Administrative Duties

  • Accurately log data in the CSR Call Log
  • Process and deposit payments
  • Organize invoices and receipts
  • Ensure cleanliness and organization of the front office

Ownership of Responsibilities

  • Reflect the company's mission and values in your daily work
  • Achieve Key Performance Indicators for the position
  • Comply with the company's core competencies
  • Be adaptable to varying shifts and follow management instructions

Additional Information:

All applicants will be required to complete a drug screening and background check as part of the hiring process. Olson Superior Plumbing is committed to being an equal opportunity employer, fostering diversity and inclusion within the workplace.



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