Front Desk Representative

3 weeks ago


Phenix City, Alabama, United States Holiday Inn Express Phenix City - RAM Hotels Full time
Job Summary

Are you a friendly and approachable individual who enjoys providing exceptional customer service? Do you have a passion for creating memorable experiences for our guests? As a Guest Services Agent with Holiday Inn Express Phenix City - RAM Hotels, you will play a vital role in ensuring our guests have a comfortable and enjoyable stay with us.

Key Responsibilities

• Serve as a concierge to our guests, providing recommendations and assistance with local attractions and activities
• Review guest reservation status and identify opportunities to enhance their stay with us
• Accommodate guests with registration, assign hotel rooms, and assist with special requests as needed
• Verify guest payment methods and follow established credit-check procedures
• Input guest information into our property management system and communicate with hotel personnel as needed
• Maintain a clean and organized front desk area, ensuring a positive first impression for our guests

Requirements

• High school graduate or equivalent and one year of work-related experience in customer service, hotel industry, or a related field
• Proficient in MS Word, Excel, and PowerPoint
• Data entry and database management experience
• Excellent written and oral communication skills
• Ability to work varied schedules, including day, night, and overnight shifts

Essential Skills

• Ability to effectively manage and resolve disruptive circumstances
• Engage guests in conversation and recognize their preferences
• Promote the property by demonstrating a top-notch attitude toward our guests
• Ensure a positive representation of the property and respect diversity and multicultural environments

Benefits

Holiday Inn Express Phenix City - RAM Hotels offers a comprehensive benefits package, including health insurance, vacation time, and quarterly bonuses. We promote advancement opportunities and provide a positive work environment that values our employees.
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