Front Desk Agent

4 weeks ago


Phenix City, Alabama, United States Holiday Inn Express Phenix City - RAM Hotels Full time
Job Summary

Are you a friendly and approachable individual who enjoys providing exceptional customer service? Do you have a passion for creating memorable experiences for our guests? If so, we may have the perfect opportunity for you

As a Guest Services Agent with Holiday Inn Express Phenix City - RAM Hotels, you will be responsible for ensuring a seamless and enjoyable stay for our guests. This includes checking in and out guests, providing information and assistance, and resolving any issues that may arise during their stay.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner
  • Check in and out guests, ensuring that their stay is smooth and enjoyable
  • Provide information and assistance to guests, including directions, recommendations, and other helpful tips
  • Resolve any issues that may arise during a guest's stay, such as resolving complaints or answering questions
  • Work closely with other departments, such as housekeeping and maintenance, to ensure that guests' needs are met

Requirements

High school diploma or equivalent required
Previous customer service experience preferred
Ability to work a variety of shifts, including days, nights, and weekends
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and adapt to changing situations

What We Offer

At Holiday Inn Express Phenix City - RAM Hotels, we offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth. We are committed to providing our employees with the tools and support they need to succeed in their roles and achieve their career goals. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity

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