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Front Desk Representative

1 month ago

Lanai City HI USA, United States Lanai Community Health Center Full time
About Us

Lanai Community Health Center is a 501(c)(3) nonprofit organization dedicated to providing comprehensive healthcare to the residents of Lanai. Our center is deeply rooted in the island's unique history and cultural diversity.


We serve the entire population of Lanai, with a special emphasis on those living at or below 200% of the federal poverty level and the underinsured or uninsured. Our services are provided in a culturally sensitive manner, offering translation services when needed, and ensuring that no one is denied care due to an inability to pay.


As a Federally Qualified Health Center, we accept all insurances, helping patients navigate their coverage. Our vision is to provide innovative healthcare with a culturally sensitive, holistic, and patient-centered approach. We are committed to building healthy families in a supportive environment.


Role Overview

The Front Desk Representative will play a key role in ensuring the smooth operation of the health center. This integral position involves overseeing health center operations at the front desk, efficiently managing patient telephone calls, and cultivating positive relationships with patients, external organizations, and colleagues.


Responsibilities include:

  • Executing front desk activities with precision, adhering to established policies and procedures.
  • Managing patient telephone calls and responding to inquiries in a timely and professional manner.
  • Cultivating positive relationships with patients, external organizations, and colleagues to ensure a welcoming and organized environment within the health center.

Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Proven experience in front desk or administrative roles.
  • Proficiency in using office software and handling basic clerical tasks.
  • Excellent interpersonal and communication skills.
  • Ability to multitask and handle various responsibilities simultaneously.

Requirements

This position requires:

  • Full-time availability with flexibility for occasional adjustments based on operational needs.
  • Commitment to upholding and implementing established policies and procedures.
  • Strong organizational skills to ensure the efficiency of front desk operations.
  • Ability to handle patient interactions with empathy and professionalism.
  • Collaborative mindset to maintain positive relationships with patients, external organizations, and co-workers.

Benefits

We offer a comprehensive benefits package, including:

  • Medical, Dental, Vision
  • PTO Accrual
  • Holiday Pay
  • 401K Plan Plus Employer Matching
  • Educational Assistance Program
  • Employee Assistance Program
  • AT&T Discount on Wireless Services
  • Hawaii Air Ambulance - Hawaii Life Flight `Ohana Plus Program
  • Continuing Education Benefits & Student Loan Repayment Program

Salary: $18 per hour


Background & Drug Screening Disclaimer

Lanai Community Health Center is an Equal Opportunity employer and enforces a drug-free workplace, zero tolerance, random and pre-employment drug testing applies. We also conduct background screenings on all potential candidates to ensure the accuracy and completeness of the information provided during the hiring process. This screening may include, but is not limited to, criminal history, education verification, employment history, and reference checks. Your application submission implies your acknowledgement and consent to undergo background checks and drug screenings as part of the employment process at Lanai Community Health Center.