Contact Center Representative

5 days ago


Tullahoma, Tennessee, United States Ascend Federal Credit Union Full time
About Us

Ascend Federal Credit Union is a leading financial institution in Middle Tennessee, serving over 260,000 members with a strong focus on employee growth and development. With a commitment to excellence, we strive to provide exceptional member service and create a positive work environment for our team members.

Job Summary

We are seeking a highly skilled Contact Center Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional member service, resolving issues, and promoting credit union services to our members.

Responsibilities
  • Respond to inbound calls from members, providing accurate and timely information on credit union services and products.
  • Resolve member issues and concerns in a professional and courteous manner.
  • Cross-sell credit union services to members, promoting financial wellness and growth.
  • Process transactions, including loan advances, payments, and transfers, while ensuring accuracy and compliance with regulations.
  • Collaborate with team members to achieve contact center goals and objectives.
Requirements
  • High school diploma or equivalent required.
  • Previous credit union experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Basic computer skills and knowledge of Microsoft Office applications.
What We Offer

Ascend Federal Credit Union offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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