Customer Service Representative

5 days ago


Tullahoma, Tennessee, United States Garnet River Full time
Job Title: Customer Service Representative

Garnet River is a leading provider of information technology solutions, delivering customized services to its clients. Our team of experts solves complex challenges through staff augmentation, project-based teams, and technical solutions.

We are seeking a Customer Service Representative to join our team and provide exceptional support to customers with E-Z Pass account issues. As a key member of our team, you will be responsible for delivering professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators.

Key Responsibilities:
  • Answer all incoming phone calls from customers in a timely and professional manner.
  • Process all fax and email inquiries efficiently and accurately.
  • Perform assigned tasks quickly and accurately, following established policies and procedures.
  • Ensure all assigned issues are updated and resolved as efficiently and as quickly as possible.
  • Provide expert support for New Hampshire E-Z Pass inquiries.
Requirements:
  • High school degree or equivalent, plus three years of experience in a Customer Service/Call Center environment.
  • Positive attitude and ability to work in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to type 40+ words per minute (WPM) and proficient in Microsoft Office.
What We Offer:

$14.00 per hour and a dynamic work environment with opportunities for growth and development.

Garnet River LLC is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer, committed to diversity and inclusion in the workplace.



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