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Customer Service Representative

1 month ago


Tullahoma, Tennessee, United States Ascend Federal Credit Union Full time

About Us:

Ascend Federal Credit Union is a leading financial institution in Middle Tennessee, serving over 260,000 members with a strong commitment to employee growth and development. Our team is dedicated to providing exceptional member service and support, and we're seeking a talented individual to join our Contact Center team as a Customer Service Representative.

What We Offer:

As a Customer Service Representative, you'll have the opportunity to work in a dynamic and fast-paced environment, providing top-notch service to our members through phone, email, and other channels. You'll be responsible for answering member inquiries, resolving issues, and promoting credit union services to drive member growth and satisfaction.

Responsibilities:

  • Provide exceptional member service through phone, email, and other channels, responding to inquiries and resolving issues in a timely and professional manner.
  • Develop and maintain a thorough understanding of credit union products and services, including loans, deposits, and electronic banking.
  • Cross-sell credit union services to members, identifying opportunities to increase member engagement and drive business growth.
  • Work collaboratively with other teams to resolve complex member issues and provide seamless service.
  • Stay up-to-date on credit union policies, procedures, and regulatory requirements, ensuring compliance and accuracy in all interactions.
  • Participate in ongoing training and development to enhance skills and knowledge, staying ahead of industry trends and best practices.

Qualifications:

We're looking for a highly motivated and customer-focused individual with excellent communication and problem-solving skills. If you're passionate about delivering exceptional member service and have a strong desire to learn and grow with our team, we encourage you to apply.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience, preferably in a financial services setting.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Basic computer skills and proficiency in Microsoft Office applications.

Ascend Federal Credit Union is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.