Customer Service Representative

4 days ago


Tullahoma, Tennessee, United States Garnet River Full time
About the Role

Garnet River is a leading information technology company that delivers customized solutions to its clients. We excel in solving challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division serves as a recruiting arm for technical companies in the region and across the country. Clients trust us to help them find top talent.

Job Summary

We are seeking a Customer Service Representative to join our team. The successful candidate will provide exceptional service to customers who require assistance with issues involving their E-Z Pass accounts. This role involves providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. The position typically works under close supervision and direction. This is a remote-based opportunity located in Tullahoma, Tennessee.

Key Responsibilities
  • Answer all incoming phone calls from customers.
  • Process all fax and email inquiries.
  • Perform all assigned tasks as quickly and accurately as possible.
  • Follow all established policies, procedures, and written/verbal instructions.
  • Ensure all assigned issues are updated and resolved as efficiently and as quickly as possible.
  • Answer all inquiries related to New Hampshire E-Z Pass.
Requirements
  • High school degree, or equivalent, plus three years experience in a Customer Service/Call Center.
  • Must possess a positive attitude.
  • Must excel in a fast-paced environment.
  • Able to work and respond in a high-volume situation.
  • Willing to work extended hours.
  • Ability to type 40 plus words per minute (WPM).
  • Proficient in Microsoft Office.
What We Offer

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V) are encouraged to apply. The pay rate for this position is $14.00 per hour.



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