Contact Center Representative

2 weeks ago


Tullahoma, Tennessee, United States Ascend Federal Credit Union Full time
About Us

Ascend Federal Credit Union is a leading financial institution in Middle Tennessee, serving over 260,000 members with a strong commitment to employee development and member satisfaction.

Job Summary

We are seeking a highly skilled Contact Center Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to inbound calls from members, providing accurate and helpful information about credit union services and products.
  • Assist members with account inquiries, transactions, and other requests, ensuring a positive and personalized experience.
  • Cross-sell credit union services and products to members, promoting financial well-being and growth.
  • Follow policies and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Office of Foreign Assets Control (OFAC) to ensure compliance with current regulations.
  • Process telephone requests for transfers, withdrawals, loan advances, and payments, including Payment by Phone from other institutions, web payments, and mail withdrawal checks to members.
  • Attend training sessions and meetings to stay updated on job duties and company policies.
Requirements
  • High school graduate or equivalent.
  • Previous credit union experience, including teller duties, is preferred.
  • Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Ability to manage multiple projects and prioritize tasks effectively.
  • Working knowledge of computer programs, including Microsoft Word, Excel, and the internet.
Why Join Us?

At Ascend Federal Credit Union, we offer a dynamic and supportive work environment, competitive benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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