Customer Service Representative
2 months ago
Job Summary:
Garnet River, a leading provider of customized information technology solutions, is seeking a skilled Customer Service Representative to join our team. As a representative of our company, you will provide exceptional support to customers who require assistance with issues involving their E-Z Pass accounts.
Key Responsibilities:
- Provide professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators.
- Process all incoming phone calls and respond to customer inquiries in a timely and efficient manner.
- Perform assigned tasks with accuracy and speed, ensuring all issues are updated and resolved as quickly as possible.
- Follow established policies, procedures, and written/verbal instructions to ensure seamless customer service.
- Answer all inquiries related to E-Z Pass accounts and provide solutions to customer concerns.
Requirements:
- High school degree or equivalent, plus three years' experience in a Customer Service/Call Center environment.
- Positive attitude and ability to excel in a fast-paced environment.
- Ability to work and respond in a high-volume situation.
- Willingness to work extended hours.
- Proficiency in Microsoft Office and ability to type 40 plus words per minute (WPM).
Company Overview:
Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country.
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