Customer Service Representative

2 months ago


Tullahoma, Tennessee, United States Garnet River Full time

Job Summary:

Garnet River, a leading provider of customized information technology solutions, is seeking a skilled Customer Service Representative to join our team. As a representative of our company, you will provide exceptional support to customers who require assistance with issues involving their E-Z Pass accounts.

Key Responsibilities:

  • Provide professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators.
  • Process all incoming phone calls and respond to customer inquiries in a timely and efficient manner.
  • Perform assigned tasks with accuracy and speed, ensuring all issues are updated and resolved as quickly as possible.
  • Follow established policies, procedures, and written/verbal instructions to ensure seamless customer service.
  • Answer all inquiries related to E-Z Pass accounts and provide solutions to customer concerns.

Requirements:

  • High school degree or equivalent, plus three years' experience in a Customer Service/Call Center environment.
  • Positive attitude and ability to excel in a fast-paced environment.
  • Ability to work and respond in a high-volume situation.
  • Willingness to work extended hours.
  • Proficiency in Microsoft Office and ability to type 40 plus words per minute (WPM).

Company Overview:

Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country.



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