Customer Service Ambassador

2 weeks ago


Tullahoma, Tennessee, United States Garnet River Full time
About the Role

Garnet River is a leading provider of customized information technology solutions for its clients. We specialize in solving complex challenges through strategic partnerships, project-based teams, and innovative technical solutions. Our staffing division serves as a trusted recruiting arm for technical companies, helping them find top talent.

We are currently seeking a Customer Service Representative to join our team and provide exceptional support to customers of an international transportation company. The successful candidate will be responsible for delivering professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This role will work under close supervision and direction, with a focus on providing timely and efficient resolutions to customer inquiries.

Key Responsibilities
  • Answer all incoming phone calls from customers in a professional and courteous manner.
  • Process all fax and email inquiries in a timely and efficient manner.
  • Perform all assigned tasks with a focus on quality and accuracy.
  • Follow all established policies, procedures, and written/verbal instructions.
  • Ensure all assigned issues are updated and resolved as efficiently and as quickly as possible.
  • Provide expert support and guidance to customers regarding New Hampshire E-Z Pass.
Requirements
  • High school degree or equivalent, plus three years of experience in a Customer Service/Call Center environment.
  • Positive attitude and excellent communication skills.
  • Ability to work in a fast-paced environment and respond to high-volume situations.
  • Willingness to work extended hours as needed.
  • Ability to type 40+ words per minute (WPM).
  • Proficiency in Microsoft Office.
What We Offer

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. We offer a competitive salary of $14.00 per hour and a dynamic work environment that values diversity and inclusion.



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