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Consumer Relations Specialist

2 months ago

Wellesley, Massachusetts, United States HireMinds: Specialized Recruiting in Life Sciences, Marketing, F Full time

About the Role:

We are seeking an experienced Consumer Relations Specialist to join our team at HireMinds: Specialized Recruiting in Life Sciences, Marketing, F. This is a unique opportunity to work with a global consumer brand, driving consumer satisfaction and process management.

Key Responsibilities:

  • Manage day-to-day operations relating to consumer relations management, ensuring seamless communication across multiple touchpoints.
  • Respond efficiently and accurately to consumer inquiries, taking necessary steps to resolve issues and provide exceptional customer service.
  • Partner with cross-functional teams to maintain and update documents and databases related to consumer management, generating and distributing regular logs and reports.
  • Collaborate with the Administrative Assistant to provide routine support and maintain a high level of customer satisfaction.
  • Assist Marketing and Sales on various projects, such as food show coordination and coupons, to drive business growth and customer engagement.

Requirements:

  • Experience in customer relations or call center environments, with a strong focus on communication and problem-solving skills.
  • Ability to effectively handle and troubleshoot consumer complaints and other inquiries, maintaining a high level of professionalism and attention to detail.
  • Collaborative mindset, comfortable working with cross-functional teams to achieve business objectives.
  • Solid project management skills, capable of prioritizing multiple projects simultaneously and navigating multiple databases and Excel.
  • Bachelor's degree in a relevant field, with a strong foundation in customer service and relationship management.