Branch Manager

As a Branch Manager at M&T Bank, you will be responsible for leading a team of professionals to achieve annual sales and profitability goals. You will have a sound working knowledge of the overall operations of the branch and be responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.

• Direct sales and business development efforts to drive overall profitability.
• Lead a team through coaching, performance management, and setting priorities to build and develop branch staff.
• Identify customer needs through the M&T sales processes and use tools and resources to assist customers with short and long-term solutions.
• Proactively prospect and grow Business Banking relationships through outreach and build the bank's presence in the community.
• Conduct interviews and select employees based on staffing models.
• Actively model and coach customer service and needs determination behaviors, reinforcing and maintaining accountability for execution of Retail strategy.
• Ensure operational and requirements are maintained, including consumer and business banking guidelines, and ensure compliance with operational, security, and control policies/procedures.
• Take ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
• Engage with all team members and business partners as appropriate.
• Independently process all Business Banking loan requests up to $100,000 and proactively bundle products and services as appropriate.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

• Bachelor's degree or four years' relevant experience, with a minimum of three years' sales experience and two years' managerial experience or proven leadership abilities.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position.
• M&T Business Banking Specialist within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
• M&T Way Certified and Precision Leadership Certified.
• Bi-lingual/Spanish preferred.
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• Experience with Internet and email preferred.

• Demonstrated sales/business development experience and success.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization, time management, and prioritization skills.