Retail Operations Supervisor

2 weeks ago

Ontario, California, United States Tapestry Full time

Company Overview:

Since its inception in 1993, Kate Spade New York has embraced a vibrant, bold, and optimistic ethos. As a prominent global lifestyle brand, we specialize in crafting exceptional products for everyday life, offering a diverse range of seasonal collections that include handbags, apparel, jewelry, footwear, home décor, and more. Our rich heritage and unique brand identity allow us to celebrate communities of women worldwide who embody their perfectly imperfect lifestyles.

As a proud member of the Tapestry portfolio, we are dedicated to pushing the boundaries of possibility while fostering an inclusive and innovative environment. Explore our commitment to equity, inclusion, and diversity.

Role Overview:

The ideal candidate will utilize their retail expertise to:

Client & Service Expertise:

  • Develop initiatives that drive business growth and attract new clientele.
  • Communicate and meet store productivity goals, including sales metrics.
  • Ensure all team members complete sales training and possess strong product knowledge.
  • Model and oversee the sales environment, providing consistent coaching to enhance customer service and sales performance.

Leadership & Talent Development:

  • Assist the Store Manager in achieving financial objectives through measurable improvements.
  • Step into the Store Manager role when necessary.
  • Lead by example in achieving personal sales targets.
  • Educate the team on sales strategies and performance metrics to maximize business outcomes.
  • Network within the community to efficiently fill open positions.
  • Conduct regular evaluations of employee performance.

Brand Equity Building:

  • Communicate the Kate Spade New York brand aesthetic and philosophy to both the sales team and customers.
  • Ensure adherence to brand and operational standards for consistency.
  • Implement visual merchandising directives and maintain store presentation standards.
  • Relay merchandise performance, stock levels, and customer feedback to the Store Manager to enhance service and sales.

Operational Excellence:

  • Oversee store opening and closing procedures, including cash handling and securing the facility.
  • Assist the Store Manager in managing payroll budgets and scheduling adjustments as needed.
  • Monitor compliance with company policies, focusing on loss prevention.
  • Ensure accurate processing of all POS transactions to maintain inventory integrity.

Qualifications:

  • Minimum of 3 years of management experience in a retail setting.
  • Preferred college degree.
  • Experience in luxury goods is advantageous.

Physical Requirements:

  • Availability to work flexible store hours, including evenings and weekends.
  • Ability to stand for extended periods.
  • Capable of lifting boxes up to 40 pounds safely.
  • Comfortable with climbing ladders.

Core Competencies:

  • Courage: Provides direct and actionable feedback; addresses issues promptly.
  • Creativity: Generates innovative ideas and connections.
  • Customer Focus: Committed to meeting customer expectations and building relationships.
  • Drive for Results: Consistently exceeds performance goals.
  • Interpersonal Savvy: Builds effective relationships across all levels.
  • Learning Agility: Adapts quickly to new challenges and learns from experiences.

Kate Spade is an equal opportunity employer, dedicated to hiring and developing the best talent. All employment decisions are based on qualifications relevant to the position, without regard to any legally protected characteristics.

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