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Retail Operations Supervisor

2 months ago

Ontario, California, United States Tapestry Full time

Company Overview:

Since its inception in 1993, Kate Spade New York has established itself as a vibrant and optimistic global lifestyle brand. With a diverse range of products including handbags, apparel, jewelry, footwear, and home décor, the brand is known for its unique identity and commitment to celebrating the diverse lives of women worldwide.

As a proud member of the Tapestry portfolio, we are dedicated to innovation and inclusivity, striving to push the boundaries of what is possible. To learn more about our commitment to equity, inclusion, and diversity, please visit our website.

Role Overview:

The ideal candidate will utilize their retail expertise to enhance customer experiences and drive business success.

Client & Service Expertise:

  • Develop initiatives that foster repeat business and attract new clientele.
  • Communicate and meet store productivity goals, including sales metrics.
  • Ensure all team members complete the sales training program and possess comprehensive product knowledge.
  • Model and oversee the sales environment, providing consistent coaching to maintain high standards of customer service.

Leadership & Talent Development:

  • Assist the Store Manager in achieving financial objectives through measurable performance improvements.
  • Assume Store Manager responsibilities in their absence.
  • Lead by example in achieving personal sales targets.
  • Educate the team on sales strategies and performance metrics to maximize business outcomes.
  • Network within the community to efficiently fill open positions.
  • Conduct regular assessments of employee performance.

Brand Equity Building:

  • Communicate the Kate Spade New York brand philosophy and aesthetic to both the sales team and customers.
  • Ensure compliance with brand and operational standards to maintain consistency.
  • Implement visual merchandising directives to achieve store presentation standards.
  • Share insights on merchandise performance and customer feedback with the Store Manager to enhance service and sales.

Operational Excellence:

  • Oversee store opening and closing procedures, including cash handling and security measures.
  • Assist in managing payroll budgets by adjusting schedules as necessary.
  • Monitor adherence to company policies focused on loss prevention.
  • Accurately manage POS transactions to uphold inventory integrity.

Qualifications:

  • Minimum of 3 years of management experience in a retail setting.
  • Preferred: College degree and prior experience in luxury goods.

Physical Requirements:

  • Availability to work a flexible schedule, including evenings and weekends.
  • Ability to stand for extended periods and lift up to 40 pounds.
  • Comfortable with climbing ladders.

Core Competencies:

  • Courage: Provides direct and actionable feedback; addresses issues promptly.
  • Creativity: Generates innovative ideas and connects disparate concepts.
  • Customer Focus: Committed to meeting customer expectations and building trust.
  • Drive for Results: Consistently exceeds performance goals.
  • Interpersonal Savvy: Builds effective relationships across all levels.
  • Learning Agility: Adapts quickly to new challenges and learns from experiences.

Kate Spade is an equal opportunity employer, committed to hiring and developing the best talent. All employment decisions are made based on qualifications without regard to any legally recognized protected basis.