Associate Manager of Interpretation and Engagement

1 day ago


Boston, Massachusetts, United States New England Aquarium Full time
Job Title: Associate Manager of Interpretation and Engagement

About the Role:

The Associate Manager of Interpretation and Engagement will play a key role in coordinating and supporting the Conservation Learning team in engaging Aquarium visitors. This senior member of the team will model, train, and evaluate others in interpretive skills, customer service, and conservation messaging.

Key Responsibilities:

  • Directly supervise and lead staff, volunteers, and interns in daily operations, providing mentoring, training, and coaching on communication and mission-based interpretation.
  • Troubleshoot and adjust floor programming in response to changing situations, utilizing quick problem-solving skills.
  • Conduct and provide ongoing written and oral performance evaluations, recognizing good performance and addressing performance issues as needed.
  • Lead the hiring process for Operations Leads, Visitor Educators, and other staff, developing standard processes for recruiting, screening, and hiring enthusiastic staff who demonstrate a passion for interpretation and the Aquarium's mission.
  • Work with the Interpretation and Engagement team and other departments to develop and implement consistent, high-quality interpretation and educational programming that meets the mission-based goals of the New England Aquarium.
  • Deliver direct interpretation to the public, working closely with various Aquarium departments to develop strong, positive relationships and lines of communication.
  • Manage staff time-off requests and make adjustments to ensure adequate coverage, reviewing and approving bi-weekly timecards in accordance with Finance Department standard processes.

Requirements:

  • Bachelor's degree required; master's degree or equivalent experience is a plus.
  • Minimum of 3 years of management experience in a cultural institution, hospitality setting, or similar environment required.
  • Background in interpretation, marine science, environmental science, education, or museum studies preferred.
  • Experience screening, interviewing, and hiring preferred.

What We Offer:

The New England Aquarium is committed to diversity, equity, and inclusion in the workplace and is an Equal Employment Opportunity Employer. We foster a culture of respect, diversity, and inclusion, and we believe a diverse workforce provides experiences, skills, and perspectives that enrich our programs, strengthen problem-solving, add creativity, and enhance our work environment.



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