Guest Experience Specialist
7 days ago
Job Summary:
We are seeking a highly skilled Customer Experience Specialist to join our team at the Army & Air Force Exchange Service. As a key member of our Firearms/Sporting Goods department, you will be responsible for delivering exceptional guest experiences and ensuring a world-class customer service standard.
Key Responsibilities:
- Provide personalized support to customers in the Firearms/Sporting Goods departments, ensuring their needs are met and exceeded.
- Support a strong commitment to customer satisfaction, resolving issues promptly and professionally.
- Collaborate with colleagues to maintain a clean, safe, and welcoming store environment.
- Stay up-to-date on product knowledge and promotions to provide informed recommendations to customers.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and conflict resolution skills.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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