Guest Experience Specialist

7 days ago


El Paso, Texas, United States Army & Air Force Exchange Service Full time

Job Summary:

We are seeking a highly skilled Customer Experience Specialist to join our team at the Army & Air Force Exchange Service. As a key member of our Firearms/Sporting Goods department, you will be responsible for delivering exceptional guest experiences and ensuring a world-class customer service standard.

Key Responsibilities:

  • Provide personalized support to customers in the Firearms/Sporting Goods departments, ensuring their needs are met and exceeded.
  • Support a strong commitment to customer satisfaction, resolving issues promptly and professionally.
  • Collaborate with colleagues to maintain a clean, safe, and welcoming store environment.
  • Stay up-to-date on product knowledge and promotions to provide informed recommendations to customers.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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