Operations Assistant Manager

2 weeks ago


Whitestown, Indiana, United States Planet Fitness Full time
Job Overview

The Assistant Manager plays a crucial role in supporting the management of gym operations, ensuring that every member enjoys a top-notch experience while contributing to the club's financial success.

Key Responsibilities
  • Support the recruitment, hiring, training, and development of a high-performing team, including Member Service Representatives, Trainers, and Custodians.
  • Maintain a friendly and inviting environment for all members, prospective members, and guests, ensuring adherence to exceptional customer service standards.
  • Assist in staff management and provide support to the Club Manager as required, including:
    • Scheduling and supervising team members.
  • Oversee member service quality, ensuring that staff consistently delivers an outstanding customer experience.
  • Help resolve or escalate employee-related issues or concerns as necessary.
  • Participate in all front desk operations, including:
    • Answering phone calls in a courteous manner and assisting callers with various inquiries.
  • Manage member check-ins and facilitate new member sign-ups.
  • Conduct tours for prospective members.
  • Address all member requests, issues, and inquiries promptly.
  • Assist in maintaining the cleanliness and upkeep of the facility.
  • Support supply ordering based on club budget requirements.
  • Track and report statistics on a weekly, monthly, and annual basis.
  • Provide backup support for absent employees.
Qualifications
  • Exceptional customer service skills, ideally within the fitness sector.
  • Prior experience as a Member Service Representative.
  • Strong supervisory, diplomatic, and listening abilities.
  • Basic proficiency in computer applications (Microsoft Suite).
  • Enthusiastic, hardworking, and energetic personality.
  • Effective problem-solving skills.
  • Current CPR Certification is mandatory.
  • High school diploma or GED equivalent is required.
  • Must be at least 18 years old.
Physical Requirements
  • Regular standing and walking throughout the shift.
  • Frequent verbal communication in person or over the phone.
  • Ability to occasionally lift up to 50 lbs.
  • May encounter hazardous materials during the shift.
Benefits
  • Paid holidays for all exempt employees.
  • Eligibility for paid time off after 90 days in management.
  • Paid vacation for exempt employees after one year in management.
  • Access to tailored health insurance plans through a trusted advisor, along with a Health Reimbursement Arrangement (HRA) for eligible medical expenses.


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