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Truck Service Operations Manager
2 months ago
TravelCenters of America is seeking a highly skilled and experienced Truck Service Operations Manager to join our team. As an Assistant General Manager - Truck Service, you will play a vital role in leading the marketing and operations functions of our Truck Service department.
Key Responsibilities:- Lead by Example: Inspire your team to meet and exceed company performance standards, providing fast and friendly customer service, good product knowledge, and a positive work environment.
- Develop a Trusting Atmosphere: Foster an environment where team members feel respected and recognized for their achievements, and where they feel comfortable receiving feedback and coaching.
- Recruit, Hire, Train, and Retain: Attract, select, train, and retain high-quality team members who share our company values and are committed to delivering exceptional service.
- Assist in Leading Technicians: Support our technicians in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner.
- Conduct Visual Inspections: Ensure that all products and services are available and meet our high standards.
- Drive Financial Performance: Help achieve financial objectives by effectively managing people, product, service, and facility processes, with a focus on revenue and profit growth.
- Adhere to Safety Standards: Ensure that all safety protocols are followed, and that our facilities and equipment meet or exceed industry standards.
- Leadership Experience: Supervisory experience in the convenience store, truck service, travel center, or other related business activity is preferred.
- Knowledge and Understanding: A strong knowledge and understanding of the Truck Service business is preferred.
- Communication Skills: Excellent verbal and written communication skills are essential for effective communication with team members, managers, and customers.
- Flexibility: Ability to work flexible hours, including nights, weekends, and some holidays.
- Education: High School Diploma (or GED) is required; Associate's or Bachelor's degree is preferred.
- Competitive Wages: Competitive hourly wages and annual bonus opportunities.
- Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, paid vacation and holidays, tuition reimbursement, on-site meal discounts, and a wide variety of discounts on technology, travel, food, and fuel.
- Opportunities for Growth: Opportunities for growth and advancement with company-paid training and relocation assistance.
