Gym Operations Coordinator

2 weeks ago


Whitestown, Indiana, United States Planet Fitness Full time
Job Overview

The Assistant Manager plays a crucial role in supporting the management of gym operations, ensuring that members enjoy a top-notch experience while contributing to the club's financial success.

Key Responsibilities
  • Assist in the recruitment, hiring, training, and development of a high-performing team, including Member Service Representatives, Trainers, and Custodians.
  • Help maintain a welcoming environment for all members, prospective members, and guests, ensuring adherence to excellent customer service standards.
  • Support staff management and provide assistance to the Club Manager as necessary, including:
    • Scheduling and supervising team members.
  • Oversee member service to guarantee a superior customer experience at all times.
  • Assist in addressing or escalating employee issues or concerns.
  • Participate in all front desk operations, which include:
    • Answering phone calls in a friendly manner and assisting with various inquiries.
    • Checking members into the system.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Addressing all member requests, issues, and questions.
  • Assist in maintaining the cleanliness and upkeep of the facility.
  • Support the ordering of supplies based on the club's budgetary needs.
  • Help track statistics and generate reports on a weekly, monthly, and annual basis.
  • Provide backup support for any team member who is absent.
Qualifications
  • Exceptional customer service skills, ideally within the fitness sector.
  • Prior experience as a Member Service Representative at Planet Fitness.
  • Strong supervisory, diplomatic, and listening abilities.
  • Basic proficiency in computer applications (Microsoft Suite).
  • Motivated, enthusiastic, and energetic personality.
  • Effective problem-solving skills.
  • Current CPR Certification is mandatory.
  • High school diploma or GED equivalent is required.
  • Must be at least 18 years of age.
Physical Requirements
  • Frequent standing and walking throughout the shift.
  • Regular verbal communication in person or via phone.
  • Ability to occasionally lift up to 50 lbs.
  • May encounter hazardous materials during the shift.
Benefits
  • Paid holidays for all exempt employees.
  • Eligibility for paid time off after 90 days in management.
  • Paid vacation for exempt employees after one year in management.
  • Partnership with LIG Solutions to create tailored health insurance plans for exempt employees, along with a Health Reimbursement Arrangement (HRA) to cover out-of-pocket medical expenses and certain insurance premiums.


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