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Retail Operations Leader

2 months ago

Whitestown, Indiana, United States Ross Stores, Inc. Full time
Join Our Team at Ross Stores, Inc.

At Ross Stores, we prioritize our people and foster a collaborative environment where everyone is valued. As the largest off-price retailer in the nation, we operate over 2,000 locations and have a proven history of success and expansion.

Our mission is to deliver a diverse array of high-quality brands and fashionable merchandise at unbeatable prices, all while creating an enjoyable shopping experience for our customers.


What You Can Expect:
  • Achievement: Be part of a team that strives for excellence, continuously learning and adapting.
  • Career Advancement: We nurture top talent, ensuring that our growth aligns with the development of our associates.
  • Collaboration: Work alongside a dedicated team to tackle challenges and find effective solutions.
  • Diversity and Inclusion: We celebrate the unique backgrounds and perspectives of our team members and customers, recognizing that our differences strengthen us.

Our corporate headquarters is located in Dublin, CA, with additional buying offices in key markets and distribution centers nationwide. With substantial revenues, we are committed to fostering an inclusive workplace that offers ongoing learning and development opportunities.


POSITION OVERVIEW:

The Retail Operations Leader is accountable for overseeing all facets of store operations. This role involves leading the store to consistently meet company standards and best practices.

Key responsibilities include:

  • Recruiting, training, and developing a strong leadership team to achieve sales and profitability goals while ensuring a welcoming shopping environment.
  • Managing stockroom, front end, and sales floor operations to guarantee timely merchandise availability and efficient expense management.

KEY RESPONSIBILITIES:
Operational Excellence:
  • Implement company best practices to enhance productivity.
  • Analyze store performance reports to monitor expenses and overall effectiveness.
  • Develop action plans to address any discrepancies from company standards.
  • Ensure appropriate scheduling of associates to meet business needs.
  • Oversee payroll administration and compliance.

Team Development:
  • Recruit, train, and mentor Assistant Managers and Associates.
  • Work to minimize turnover through effective selection and training.
  • Address performance issues with appropriate coaching and disciplinary measures.

Financial Stewardship:
  • Manage store expenditures to remain within budget.
  • Control payroll hours as a primary expense, adjusting as necessary based on business trends.

Safety and Security:
  • Ensure compliance with safety policies to protect associates and customers.
  • Train associates on emergency procedures and loss prevention strategies.

Customer Engagement:
  • Provide exceptional service to customers and foster a respectful environment.
  • Supervise retail associates to ensure efficient service across all customer touchpoints.

Store Presentation:
  • Lead the team in maintaining a professional appearance and a clean, organized store.
  • Ensure merchandise is displayed according to company guidelines.

Loss Prevention:
  • Train associates on loss prevention techniques to achieve store goals.
  • Oversee the annual inventory process and monitor stock levels.

QUALIFICATIONS:
  • A minimum of five years of management experience in a retail setting.
  • Strong customer service orientation.
  • Proven ability to lead and motivate a diverse team.
  • Effective organizational and prioritization skills.
  • Fluency in English is required.

PHYSICAL REQUIREMENTS:
  • Ability to operate store equipment and perform physical tasks as needed.
  • Capability to stand, walk, and move throughout the store for extended periods.

SUPERVISORY RESPONSIBILITIES:

Direct oversight of Assistant Store Managers, Area Supervisors, and all retail associates.


DISCLAIMER:

This job description outlines the primary duties and responsibilities of the position. It is not intended to be an exhaustive list of all tasks that may be assigned. Responsibilities may change at management's discretion.

Ross Stores, Inc. is an equal opportunity employer, committed to attracting and developing a diverse workforce.