Customer Success Manager
3 weeks ago
Auctane is a leading provider of shipping and software solutions for e-commerce businesses. Our mission is to fuel commerce through exceptional delivery, helping sellers fulfill their promises to consumers worldwide.
Job SummaryWe are seeking a highly skilled Field Customer Success Manager to join our team. As a Field Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most strategic customers, helping them achieve their business goals through the use of Auctane products and services.
Key Responsibilities- Research and analyze current accounts for signs of efficiency and potential for monetization
- Initiate escalations for cases that need more extensive troubleshooting, code changes, or other developer support
- Meet with customers to inform them of potential savings and changes in their account that will benefit their process
- Communicate trending questions, issues, and product suggestions internally
- Collaborate with other departments to ensure the customer experience is seamless
- Four or more years of account management and/or customer service experience
- Experience with B2B or SaaS software preferred
- Experience in call de-escalation preferred
- High School Diploma or G.E.D
- Discount on personal shipment orders via stamps.com and GlobalPost
- Charitable donation matching
- Volunteer day
- Referral fee
- Great work-life balance
- A cross-cultural atmosphere
- Internal and external training
- 10 paid days off for U.S. holidays
- Health and wellness benefits
- Sit for prolonged periods of time
- Utilize wrist and hands for a prolonged period of time
- Walk short distances
- Stand for short periods
- Speaking and conversing with others
- Lift up to 25lbs without assistance up to chest height
Auctane is an equal opportunity employer and welcomes applications from diverse candidates.
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