Customer Success Strategist

7 days ago

Seattle, Washington, United States Lumen Inc Full time
About Lumen

Lumen is a leading provider of digital infrastructure solutions. We connect people, data, and applications – quickly, securely, and effortlessly. Our mission is to ignite business growth by empowering our customers to achieve their goals.

We are committed to creating a culture of teamwork, trust, and transparency. Our employees are the driving force behind our success, and we strive to provide them with the flexibility and support they need to thrive.

Our Commitment to Inclusion and Diversity

We believe that diversity and inclusion are essential to our success. We have been recognized as one of the greatest workplaces for diversity by Newsweek and have achieved a perfect score on the Human Rights Campaign Corporate Equality Index for five consecutive years.

The Role

We are seeking a Customer Success Executive to join our team. This role will be responsible for ensuring our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. The ideal candidate will have a proven track record of building long-term, value-based relationships with decision-makers and influencers.

Main Responsibilities

Build long-term, value-based relationships with decision-makers and influencers to understand the customer's landscape and establish loyalty

Manage overall customer metrics, including usage data, health indicators, and renewal dates to align with customer objectives

Evaluate product and portal adoption maturity level to address roadblocks and provide best practices and a prescriptive approach to address needs

Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes

Recognize opportunities for expansion based on knowledge of the Lumen portfolio, partnering with sales as necessary

Implement revenue management practices driving accountability and goal alignment, revenue retention, and growth strategies including value realization, renewal execution, risk management, and customer growth

Manage risks to customer success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve

Partner with sales, delivery, and support to set proper expectations and ensure successful deployment of solutions and services

Requirements

7+ years of customer success or account management experience

Bachelor's degree or equivalent work experience

Experience in working with complex, Fortune 500, multi-divisional, international customers

Comfortable presenting, consulting, and advising at C-level and other executives

Assertive verbal and written communications skills with the ability to build strategic relationships (deep and wide) within organizations

Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf

Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies

Experience in collaborating and guiding cross-functional teams (e.g., Sales, Product, Marketing, Service Delivery)

Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector

Effective and confident decision-making based on business and financial principles

Working knowledge of MS Office suite

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location-based pay ranges are as follows: $90,960 - $151,600 in CA and WA. As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications, and other business needs.

What to Expect Next

Based on your job application information, you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

  • Customer Success Strategist

    1 week ago

    Seattle, Washington, United States Salesforce Full time

    Unlock the Full Potential of SalesforceAt Salesforce, we understand the importance of delivering exceptional customer experiences. That's why we're seeking a skilled Customer Success Manager to join our team. This role is part of our Signature Success Plan, designed to provide enterprise and rapid support to our customers. With this plan, you'll have access...

  • Customer Success Strategist

    3 days ago

    Seattle, Washington, United States Salesforce Full time

    Unlock the full potential of Salesforce with our Signature Success Plan, designed for customers seeking enterprise and rapid support from our most skilled experts. By partnering with us, you gain access to our deepest level of partnership, enabling you to maximize the value of your Salesforce investment. Our team of experts will work closely with you to...

  • Customer Success Strategist

    2 weeks ago

    Seattle, Washington, United States Salesforce Full time

    Unlock the Full Potential of SalesforceFor customers seeking to maximize their investment in Salesforce, our Signature Success Plan offers unparalleled enterprise and rapid support. Delivered by our most skilled experts, this plan unlocks our deepest level of partnership, ensuring customers get the most value from their Salesforce implementation.Key...

  • Cloud Transformation Strategist

    4 days ago

    Seattle, Washington, United States Amazon Full time

    Job DescriptionJob Title: Cloud Transformation StrategistJob Summary: We are seeking a Cloud Transformation Strategist to join our team at Amazon. As a Cloud Transformation Strategist, you will be responsible for leading cloud transformation initiatives for our enterprise customers. You will work closely with our sales and solutions architecture teams to...

  • Digital Community Strategist

    4 weeks ago

    Seattle, Washington, United States T-Mobile Full time

    Job Title: Digital Community StrategistWe're seeking a highly skilled Digital Community Strategist to join our team at T-Mobile. As a key member of our internal communications team, you will be responsible for developing and executing a comprehensive online community strategy that aligns with our company's goals and values.Key Responsibilities:Develop and...

  • TikTok Commerce Strategist

    3 weeks ago

    Seattle, Washington, United States Tik Tok Full time

    Job Title: TikTok Commerce StrategistAt TikTok, we're redefining the future of commerce by harnessing the power of short-form mobile video. As a TikTok Commerce Strategist, you'll play a critical role in building and growing strategic commerce partnerships between TikTok and top-tier brands and ecosystem partners.Responsibilities:Develop partnership...

  • Cloud Transformation Strategist for Nonprofits

    3 days ago

    Seattle, Washington, United States Amazon Full time

    Are you passionate about empowering nonprofits to thrive in the digital age? Do you have a knack for navigating complex technology landscapes and helping organizations achieve their full potential? At Amazon Web Services, we're seeking a skilled Cloud Transformation Strategist to join our Worldwide Public Sector Nonprofit Business team.The success of our...

  • Product Development Strategist

    4 days ago

    Seattle, Washington, United States Oracle Full time

    Job Title: Product Development StrategistJob Summary:We are seeking a highly skilled Product Development Strategist to join our team at Oracle. As a key member of our product development division, you will be responsible for defining product specifications and strategies, gathering and analyzing information to inform product development, and communicating...

  • Enterprise Sales Strategist

    3 days ago

    Seattle, Washington, United States Fortinet Full time

    Fortinet, a leading global cybersecurity firm, is seeking an experienced Enterprise Sales Strategist to join its team. With a strong presence in over 500,000 customer organizations worldwide, the company offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick...

  • Brand Content Strategist

    2 weeks ago

    Seattle, Washington, United States Brooks Running Full time

    Job Title: Brand Content StrategistAt Brooks Running, we're driven to create gear and experiences that take people to the place that makes them feel more alive. As a Brand Content Strategist, you'll play a pivotal role in shaping and driving the global brand narrative through compelling content and memorable experiences.Key Responsibilities:Develop a...

  • Clinical Trials Budget Strategist

    2 days ago

    Seattle, Washington, United States DirectEmployers Full time

    Clinical Trials Budget StrategistWe are seeking a highly skilled Clinical Trials Budget Strategist to join our team at the University of Washington. This role is a critical part of our research efforts, and we are looking for a professional who can develop and implement effective budgeting strategies for clinical trials.The successful candidate will have a...

  • Strategic Account Technology Strategist

    2 weeks ago

    Seattle, Washington, United States Microsoft Corporation Full time

    Job Title: Strategic Account Technology StrategistJoin Microsoft Corporation as a Strategic Account Technology Strategist and play a key role in driving technology initiatives that support our customers' business outcomes and achieve Microsoft's business objectives.Key Responsibilities:Develop and execute technology strategies that align with customer...

  • Global Communication Strategist for Amazon's Logistics Team

    2 days ago

    Seattle, Washington, United States Amazon Services LLC Full time

    About Amazon Services LLCAmazon Services LLC is a leading provider of logistics and customer service solutions. With a strong focus on innovation and customer satisfaction, we are seeking a highly skilled Global Communication Strategist to join our team.Job DescriptionThe Global Communication Strategist will be responsible for leading the communication...

  • Senior Product Strategist

    4 weeks ago

    Seattle, Washington, United States Tik Tok Full time

    About the RoleWe are seeking a highly skilled Senior Product Strategist to join our Product Solutions and Operations team (PSO). As a key member of our team, you will be responsible for driving the development of our eCommerce ecosystem, ensuring it is innovative, secure, and intuitive for our users.As a Senior Product Strategist, you will work closely with...

  • Digital Marketing Strategist

    1 week ago

    Seattle, Washington, United States VOGLIO Digital Marketing Full time

    Account Strategist, Paid MediaVOGLIO Digital Marketing is a performance marketing agency that helps businesses maximize their ROI through best-in-class data integration and rigorous execution. We integrate data from all major digital marketing channels and CRM systems to develop data-driven strategies for paid search, paid social, SEO, CTV, display, A/B...

  • Senior Content Strategist, Amazon Pay

    4 weeks ago

    Seattle, Washington, United States Amazon Payments, Inc. Full time

    Job Title: Sr. Content Strategist, Amazon PayAmazon Pay is seeking an experienced Sr. Content Strategist to own the development, execution, and measurement of high-impact marketing and sales content that will help merchant-facing teams connect our offering to their customers' needs.Key Responsibilities:Develop and maintain a scalable product messaging...

  • Data and AI Ecosystem Product Strategist

    2 weeks ago

    Seattle, Washington, United States Databricks Full time

    Job Title: Data and AI Ecosystem Product StrategistDatabricks is seeking a highly skilled Data and AI Ecosystem Product Strategist to lead our partner ecosystem product strategy and own the roadmap for all aspects of partner integrations.About the RoleIn this role, you will define our product partnerships strategy across product lines (e.g. Data warehousing,...

  • Generative AI Marketing Strategist

    2 months ago

    Seattle, Washington, United States Amazon Web Services, Inc. Full time

    Generative AI Marketing Strategist for Innovative AI ExperiencesAre you excited about harnessing the capabilities of generative AI to create meaningful outcomes? Join Amazon Web Services, Inc. in a distinctive role where you will influence the representation of our pioneering generative AI offerings through engaging, hands-on experiences.As the Generative AI...

  • Generative AI Marketing Strategist

    2 months ago

    Seattle, Washington, United States Amazon Web Services, Inc. Full time

    Generative AI Marketing Strategist for Hands-on ExperiencesAre you enthusiastic about harnessing the capabilities of generative AI to create significant real-world outcomes? Join Amazon Web Services, Inc. in a distinctive role that allows you to influence the presentation of our innovative generative AI offerings through engaging hands-on experiences.As the...

  • AWS Workforce Planning Strategist

    4 weeks ago

    Seattle, Washington, United States Amazon Inc Full time

    Job SummaryWe are seeking a highly skilled Principal Workforce Strategist to join our team at Amazon Inc. This individual will play a critical role in driving workforce planning initiatives across the organization, leveraging their expertise in strategic planning, operational planning, and process improvement.Key ResponsibilitiesDevelop and implement...