Customer Success Specialist

4 weeks ago

Seattle, Washington, United States VetJobs Full time
Job Title: Customer Success Specialist

ALTO US is seeking a highly motivated and detail-oriented Customer Success Specialist to join our US Operations team. As a critical part of our victim advocate service, you will serve as the primary point of contact for an assigned district of stores, supporting multiple retailers.

Key Responsibilities:
  • Build strong relationships with store management, collecting police reports, evidence, and CCTV footage.
  • Drive store reporting of criminal activity utilizing the client's reporting system and/or the ALTO app.
  • Support the client's Asset Protection policies and procedures.
  • Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management.
  • Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship.
Requirements:
  • Associate degree, and/or a minimum of one year of retail customer service experience.
  • Self-driving work ethic with a focus on precision, and details.
  • Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.
  • Excellent presentation and communication skills.
  • Enjoys working with others.
  • Energized by change and variety.
  • Able to build partnerships.
  • Role requires being able to spend majority of workday standing/on your feet.
  • Dependable transportation required.
  • Valid Driver License required.
  • Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.
Benefits:
  • 100% coverage for Employee's Medical, Dental, and Vision.
  • Retirement Savings - 401K plus employer matching.
  • Short and Long Term Disability.
  • Life Insurance.
  • Generous vacation, holidays, and family leave benefits.
  • Mobile phone reimbursement plan.
  • Mileage reimbursement per IRS guidelines.
  • Work from Home Reimbursement.
  • Innovative work environment in a multinational company.
What We Offer:
  • A dynamic and growing team.
  • A challenging and rewarding role.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.

ALTO US is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

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