VP of Customer Success

3 weeks ago


Seattle, Washington, United States Well Said Inc Full time
Customer Success Leader at WellSaid Inc

We are seeking a seasoned Customer Success Leader to join our team at WellSaid Inc. As a key member of our organization, you will be responsible for driving customer satisfaction, retention, and growth.

Key Responsibilities:
  • Mentor and lead a high-performing Customer Success team to foster a culture of excellence, collaboration, and continuous learning.
  • Build and maintain strong, long-lasting relationships with enterprise clients by understanding their business goals and providing strategic guidance.
  • Develop and execute strategies to optimize the customer journey and enhance the experience for different customer segments in times of fast growth.
  • Set and monitor KPIs to measure customer satisfaction, retention, and ACV, and implement initiatives to continuously improve these metrics.
Requirements:
  • 12+ years of experience in the software industry with recent mid-market and enterprise SaaS experience, preferably on the creative and technical applications side.
  • 5+ years of experience in leadership roles in Series B+ venture-back startups.
  • Proven track record of consistently exceeding quota goals with solid leadership, tenacity, great attitude, accountability, high energy, integrity, and discipline.
  • Relevant Bachelor's degree preferred.
What We Offer:
  • Competitive salary and stock options.
  • Full medical, dental, and vision insurance.
  • Matching 401(k) plan.
  • Generous vacation policy/paid time off.
  • Parental leave.
  • Learning & development stipend.
  • Home office stipend.


  • Seattle, Washington, United States Salesforce Full time

    Unlock the Full Potential of SalesforceAt Salesforce, we understand the importance of delivering exceptional customer experiences. That's why we're seeking a skilled Customer Success Manager to join our team. This role is part of our Signature Success Plan, designed to provide enterprise and rapid support to our customers. With this plan, you'll have access...


  • Seattle, Washington, United States Lumen Inc Full time

    About LumenLumen is a leading provider of digital infrastructure solutions. We connect people, data, and applications – quickly, securely, and effortlessly. Our mission is to ignite business growth by empowering our customers to achieve their goals.We are committed to creating a culture of teamwork, trust, and transparency. Our employees are the driving...


  • Seattle, Washington, United States Exemplar Global Full time

    Customer Success SpecialistExemplar Global is seeking a highly skilled Customer Success Specialist to join our remote team. As the first point of contact for our valued customers, you will provide timely assistance and resolve inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and...


  • Seattle, Washington, United States Exemplar Global Full time

    At Exemplar Global, we are seeking a skilled Customer Success Specialist to provide exceptional support to our valued customers. As the first point of contact, you will be responsible for delivering timely assistance and resolving inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and...


  • Seattle, Washington, United States Exemplar Global Full time

    Exemplar Global is seeking a proactive Customer Success Liaison to join our remote team. In this dynamic role, you will be the first point of contact for our valued customers, providing timely assistance and resolving inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and delivering...


  • Seattle, Washington, United States MacDonald-Miller Facility Solutions Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at MacDonald-Miller Facility Solutions. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, identifying new opportunities for growth, and ensuring that our services meet their evolving...


  • Seattle, Washington, United States Salesforce Full time

    Unlock the Full Potential of SalesforceFor customers seeking to maximize their investment in Salesforce, our Signature Success Plan offers unparalleled enterprise and rapid support. Delivered by our most skilled experts, this comprehensive plan ensures seamless integration and optimal utilization of Salesforce capabilities.Key Benefits:Expert guidance and...


  • Seattle, Washington, United States Auctane Full time

    About the RoleThe Field Customer Success Manager position is a critical role within Auctane's Customer Success department. As a Field CSM, you will be responsible for building and maintaining strong relationships with our most strategic customers. Your primary goal will be to help customers achieve their business goals through the effective use of Auctane's...


  • Seattle, Washington, United States Salesforce Full time

    Unlock the full potential of Salesforce with our Signature Success Plan, designed for customers seeking enterprise and rapid support from our most skilled experts. By partnering with us, you gain access to our deepest level of partnership, enabling you to maximize the value of your Salesforce investment. Our team of experts will work closely with you to...


  • Seattle, Washington, United States Auctane Full time

    About AuctaneAuctane is a leading provider of shipping and software solutions for e-commerce businesses. Our mission is to fuel commerce through exceptional delivery, helping sellers fulfill their promises to consumers worldwide.Job SummaryWe are seeking a highly skilled Field Customer Success Manager to join our team. As a Field Customer Success Manager,...


  • Seattle, Washington, United States VetJobs Full time

    Job Title: Customer Success SpecialistALTO US is seeking a highly motivated and detail-oriented Customer Success Specialist to join our US Operations team. As a critical part of our victim advocate service, you will serve as the primary point of contact for an assigned district of stores, supporting multiple retailers.Key Responsibilities:Build strong...


  • Seattle, Washington, United States Jirav Full time

    About the RoleJirav is a leading financial planning and forecasting solution for Accounting, CFO Advisory, and SMBs. As a Customer Success Manager, you will play a critical role in ensuring our customers maximize the value they receive from our products and services. We believe in doing whatever it takes to make our customers successful, and you will be...


  • Seattle, Washington, United States Thales DIS CPL USA Full time

    Job SummaryThales DIS CPL USA is seeking an experienced Senior Customer Success Manager to complement our innovations, efficiencies, and capabilities with our valued customers' business objectives and priorities, thereby driving higher business value and executive alignment between Thales and our customers.Main ResponsibilitiesThe Senior Customer Success...


  • Seattle, Washington, United States Property Finder Full time

    Job Title: VP, Enterprise Software EngineeringAbout the Role:We are seeking an experienced VP of Engineering to lead our Enterprise Software Engineering team. As a key member of our leadership team, you will be responsible for driving the strategic development and execution of our client-facing applications and enterprise catalog services.Key...


  • Seattle, Washington, United States Jirav Full time

    About JiravJirav is a leading financial planning and forecasting solution that empowers businesses to turn insights into action with dashboards, reports, and AI-driven budgeting and forecasting. As the preferred solution provider of CPA.com, Jirav enables over 3,000 businesses to optimize forecasts for expenses, revenue, and profits to achieve sustainable...


  • Seattle, Washington, United States Jirav Full time

    Job OverviewJirav is a leading financial planning and forecasting solution for Accounting, CFO Advisory, and SMBs. As a Customer Success Manager - Financial Planning and Analysis, you will play a critical role in ensuring our customers maximize the value they receive from our products and services.Key ResponsibilitiesManage the onboarding process for new...


  • Seattle, Washington, United States Vouched Full time

    Job DescriptionVouched is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for fostering deep customer relationships, driving sales growth within existing accounts, and overseeing technical onboarding processes.Key Responsibilities:Contract Conversion...

  • Project Manager

    4 weeks ago


    Seattle, Washington, United States Zenoti Full time

    Job SummaryAs a Project Manager - Customer Success at Zenoti, you will be responsible for leading multiple customer engagements and projects that drive adoption and usage of our system features, integrations, and solutions. You will work closely with our Professional Services team to ensure engagements and projects are well-defined, planned, executed...


  • Seattle, Washington, United States Auctane Full time

    About AuctaneAuctane is a leading provider of shipping and software solutions for e-commerce businesses. Our mission is to fuel commerce through exceptional delivery, making it possible for businesses to meet the ever-rising expectations of their customers and make the world smaller and more accessible to consumers everywhere.Job SummaryWe are seeking a...

  • Software Engineer

    4 weeks ago


    Seattle, Washington, United States Motherduck Full time

    About MotherDuckWe're a mission-driven company transforming the data analyst user experience. Our innovative cloud architecture, built on DuckDB, empowers and delights analysts. We're rapidly approaching general availability and need your expertise to create impactful moments for our users.Our diverse team of passionate, collaborative, and empathetic data...