VP of Customer Success
3 weeks ago
We are seeking a seasoned Customer Success Leader to join our team at WellSaid Inc. As a key member of our organization, you will be responsible for driving customer satisfaction, retention, and growth.
Key Responsibilities:- Mentor and lead a high-performing Customer Success team to foster a culture of excellence, collaboration, and continuous learning.
- Build and maintain strong, long-lasting relationships with enterprise clients by understanding their business goals and providing strategic guidance.
- Develop and execute strategies to optimize the customer journey and enhance the experience for different customer segments in times of fast growth.
- Set and monitor KPIs to measure customer satisfaction, retention, and ACV, and implement initiatives to continuously improve these metrics.
- 12+ years of experience in the software industry with recent mid-market and enterprise SaaS experience, preferably on the creative and technical applications side.
- 5+ years of experience in leadership roles in Series B+ venture-back startups.
- Proven track record of consistently exceeding quota goals with solid leadership, tenacity, great attitude, accountability, high energy, integrity, and discipline.
- Relevant Bachelor's degree preferred.
- Competitive salary and stock options.
- Full medical, dental, and vision insurance.
- Matching 401(k) plan.
- Generous vacation policy/paid time off.
- Parental leave.
- Learning & development stipend.
- Home office stipend.
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Customer Success Strategist
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Customer Success Manager
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FP&A Customer Success Manager
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