Strategic Customer Success Manager

1 month ago


Seattle, Washington, United States Vouched Full time
Job Description

Vouched is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for fostering deep customer relationships, driving sales growth within existing accounts, and overseeing technical onboarding processes.

Key Responsibilities:
  • Contract Conversion Initiatives: Spearhead projects to convert PAYGO customers to committed contracts, significantly impacting revenue growth and customer commitment levels.
  • Ongoing Revenue Expansion: Aggressively identify, develop, and close upselling and cross-selling opportunities. Meet and exceed quarterly revenue targets through strategic account planning and effective sales tactics.
  • Customer Retention Strategies: Implement proactive measures to enhance customer satisfaction and service delivery, effectively reducing churn and securing contract renewals.
Requirements:
  • At least 5 years in customer success or account management within a B2B SaaS environment, preferably with startup experience.
  • Education: Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
  • Sales and Technical Proficiency: Strong capability in sales strategies and technical proficiency with SaaS platforms. Must have the ability to understand complex customer challenges and craft solutions that meet their business needs.
  • Communication and Interpersonal Skills: Exceptional communication and interpersonal skills are essential for building and maintaining profitable customer relationships.
  • Organizational Skills: Highly organized and capable of managing multiple priorities effectively, adapting quickly to meet the evolving needs of a dynamic startup environment.
Benefits:
  • Flexible paid time off
  • Healthcare
  • Vision
  • Equity compensation
  • Flexible remote, work-from-home arrangements
  • Parental leave
  • $120,000 to $180,000 OTE


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