Strategic Customer Success Manager
1 month ago
Vouched is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for fostering deep customer relationships, driving sales growth within existing accounts, and overseeing technical onboarding processes.
Key Responsibilities:- Contract Conversion Initiatives: Spearhead projects to convert PAYGO customers to committed contracts, significantly impacting revenue growth and customer commitment levels.
- Ongoing Revenue Expansion: Aggressively identify, develop, and close upselling and cross-selling opportunities. Meet and exceed quarterly revenue targets through strategic account planning and effective sales tactics.
- Customer Retention Strategies: Implement proactive measures to enhance customer satisfaction and service delivery, effectively reducing churn and securing contract renewals.
- At least 5 years in customer success or account management within a B2B SaaS environment, preferably with startup experience.
- Education: Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
- Sales and Technical Proficiency: Strong capability in sales strategies and technical proficiency with SaaS platforms. Must have the ability to understand complex customer challenges and craft solutions that meet their business needs.
- Communication and Interpersonal Skills: Exceptional communication and interpersonal skills are essential for building and maintaining profitable customer relationships.
- Organizational Skills: Highly organized and capable of managing multiple priorities effectively, adapting quickly to meet the evolving needs of a dynamic startup environment.
- Flexible paid time off
- Healthcare
- Vision
- Equity compensation
- Flexible remote, work-from-home arrangements
- Parental leave
- $120,000 to $180,000 OTE
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Customer Success Manager
3 weeks ago
Seattle, Washington, United States MacDonald-Miller Facility Solutions Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at MacDonald-Miller Facility Solutions. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, identifying new opportunities for growth, and ensuring that our services meet their evolving...
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Customer Success Manager
1 month ago
Seattle, Washington, United States Auctane Full timeAbout the RoleThe Field Customer Success Manager position is a critical role within Auctane's Customer Success department. As a Field CSM, you will be responsible for building and maintaining strong relationships with our most strategic customers. Your primary goal will be to help customers achieve their business goals through the effective use of Auctane's...
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Customer Success Manager
3 weeks ago
Seattle, Washington, United States Auctane Full timeAbout AuctaneAuctane is a leading provider of shipping and software solutions for e-commerce businesses. Our mission is to fuel commerce through exceptional delivery, helping sellers fulfill their promises to consumers worldwide.Job SummaryWe are seeking a highly skilled Field Customer Success Manager to join our team. As a Field Customer Success Manager,...
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Customer Success Strategist
4 weeks ago
Seattle, Washington, United States Salesforce Full timeUnlock the Full Potential of SalesforceAt Salesforce, we understand the importance of delivering exceptional customer experiences. That's why we're seeking a skilled Customer Success Manager to join our team. This role is part of our Signature Success Plan, designed to provide enterprise and rapid support to our customers. With this plan, you'll have access...
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Strategic Merchandising Specialist
4 weeks ago
Seattle, Washington, United States Jacent Strategic Merchandising Full timeAbout the RoleWe're seeking a skilled Strategic Merchandising Specialist to join our team at Jacent Strategic Merchandising. As a key member of our merchandising team, you will be responsible for cultivating relationships with in-store management, executing merchandising resets, and building retail displays. If you're a self-starter with excellent...
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Customer Success Strategist
4 weeks ago
Seattle, Washington, United States Lumen Inc Full timeAbout LumenLumen is a leading provider of digital infrastructure solutions. We connect people, data, and applications – quickly, securely, and effortlessly. Our mission is to ignite business growth by empowering our customers to achieve their goals.We are committed to creating a culture of teamwork, trust, and transparency. Our employees are the driving...
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Seattle, Washington, United States Amazon Full timeJob SummaryThis role involves working with Amazon's top vendor partners to drive growth across their businesses on Amazon.com and improve end-customer experience. As a Senior Customer Success Manager, you will provide data-driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing,...
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Strategic Merchandising Expert
4 weeks ago
Seattle, Washington, United States Jacent Strategic Merchandising Full timeJob Title: Strategic Merchandising ExpertWe are seeking a highly motivated and organized Strategic Merchandising Expert to join our team at Jacent Strategic Merchandising. As a key member of our merchandising team, you will be responsible for cultivating relationships with in-store management, executing merchandising resets, and building retail displays.Key...
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VP of Customer Success
3 weeks ago
Seattle, Washington, United States Well Said Inc Full timeCustomer Success Leader at WellSaid IncWe are seeking a seasoned Customer Success Leader to join our team at WellSaid Inc. As a key member of our organization, you will be responsible for driving customer satisfaction, retention, and growth.Key Responsibilities:Mentor and lead a high-performing Customer Success team to foster a culture of excellence,...
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Strategic Merchandising Expert
4 weeks ago
Seattle, Washington, United States Jacent Strategic Merchandising Full timeJoin Our Team as a Merchandising ExpertWe're seeking a skilled Merchandising Expert to join our team at Jacent Strategic Merchandising. As a key member of our team, you'll be responsible for cultivating relationships with in-store management, executing merchandising resets, and building retail displays.Key Responsibilities:Cultivate relationships with...
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Strategic Account Manager
4 weeks ago
Seattle, Washington, United States BrightSpring Health Services Full timeJob Title: Strategic Account ManagerAbout the Role:We are seeking a highly skilled Strategic Account Manager to join our team at BrightSpring Health Services. As a critical member of our dynamic and growing pharmaceutical services company, you will play a vital role in our success.Key Responsibilities:* Cultivate and maintain strategic relationships with...
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Strategic Account Manager
1 month ago
Seattle, Washington, United States Palo Alto Networks Full timeJob Title: Strategic Account ManagerAt Palo Alto Networks, we're seeking a highly motivated and experienced Strategic Account Manager to join our team. As a key member of our sales team, you will be responsible for partnering with our customers to secure their entire digital experience.This is a unique opportunity to work with our largest revenue-producing...
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Seattle, Washington, United States Amazon Inc Full timeThis role can be based in our approved office locations in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior Customer Success Manager with Amazon Vendor Services, you will be responsible for developing and executing strategies to drive customer growth and retention. Your key...
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Senior Customer Success Manager
4 weeks ago
Seattle, Washington, United States Thales DIS CPL USA Full timeJob SummaryThales DIS CPL USA is seeking an experienced Senior Customer Success Manager to complement our innovations, efficiencies, and capabilities with our valued customers' business objectives and priorities, thereby driving higher business value and executive alignment between Thales and our customers.Main ResponsibilitiesThe Senior Customer Success...
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FP&A Customer Success Manager
4 weeks ago
Seattle, Washington, United States Jirav Full timeAbout the RoleJirav is a leading financial planning and forecasting solution for Accounting, CFO Advisory, and SMBs. As a Customer Success Manager, you will play a critical role in ensuring our customers maximize the value they receive from our products and services. We believe in doing whatever it takes to make our customers successful, and you will be...
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Strategic Account Manager
1 month ago
Seattle, Washington, United States Brady Full timeAbout the RoleWe are seeking a highly skilled Strategic Account Manager to join our team at Brady. As a key member of our sales team, you will be responsible for driving and coordinating sales efforts in our focused markets and designated strategic OEM accounts.Key Responsibilities:Develop and execute account plans to drive sales revenue and gross margin...
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FP&A Customer Success Manager
1 month ago
Seattle, Washington, United States Jirav Full timeJob OverviewJirav is a leading financial planning and forecasting solution for Accounting, CFO Advisory, and SMBs. As a Customer Success Manager - Financial Planning and Analysis, you will play a critical role in ensuring our customers maximize the value they receive from our products and services.Key ResponsibilitiesManage the onboarding process for new...
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Project Manager
4 weeks ago
Seattle, Washington, United States Zenoti Full timeJob SummaryAs a Project Manager - Customer Success at Zenoti, you will be responsible for leading multiple customer engagements and projects that drive adoption and usage of our system features, integrations, and solutions. You will work closely with our Professional Services team to ensure engagements and projects are well-defined, planned, executed...
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Seattle, Washington, United States Salesforce Inc Full timeAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and...
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Public Relations Account Manager
4 weeks ago
Seattle, Washington, United States RH Strategic Full timePublic Relations Account SupervisorAt RH Strategic, we're seeking an experienced public relations professional and account manager to join our team. This is a fantastic opportunity to collaborate directly with clients in the life sciences, medical device, and healthcare industries, and manage scopes, budgets, and team work. While healthcare subject matter...