Customer Success Advocate
4 weeks ago
Exemplar Global is seeking a highly skilled Customer Success Specialist to join our remote team. As the first point of contact for our valued customers, you will provide timely assistance and resolve inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and delivering quality support that aligns with our company values.
Key Responsibilities:- Engage with customers through live chat, addressing inquiries and providing product support.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Document customer interactions in our CRM system to ensure accurate record-keeping and follow-up.
- Collaborate with other departments to resolve complex issues and escalate where necessary.
- Gather customer feedback and insights to assist in improving our products and services.
- Stay informed about new features and services to provide accurate information to customers.
- Manage customer accounts and ensure proper onboarding to enhance their success with our offerings.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in customer support or a similar role, preferably in a remote environment.
- Excellent verbal and written communication skills.
- Experience with live chat tools and CRM software.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in managing multiple chat conversations simultaneously.
- Great interpersonal skills and the ability to connect with customers.
- 3+ active savings/checkings bank account is a MUST.
-
Denim Expert and Customer Advocate
3 weeks ago
Seattle, Washington, United States Madewell Full timeMadewell is a leading apparel brand that values individuality and self-expression. We're seeking a Denim Expert and Customer Advocate to join our team at University Village. As a key member of our sales team, you'll play a vital role in driving sales and providing exceptional customer service.About the RoleThis is a dynamic role that requires a passion for...
-
Customer Success Strategist
4 weeks ago
Seattle, Washington, United States Salesforce Full timeUnlock the Full Potential of SalesforceAt Salesforce, we understand the importance of delivering exceptional customer experiences. That's why we're seeking a skilled Customer Success Manager to join our team. This role is part of our Signature Success Plan, designed to provide enterprise and rapid support to our customers. With this plan, you'll have access...
-
Customer Success Strategist
4 weeks ago
Seattle, Washington, United States Lumen Inc Full timeAbout LumenLumen is a leading provider of digital infrastructure solutions. We connect people, data, and applications – quickly, securely, and effortlessly. Our mission is to ignite business growth by empowering our customers to achieve their goals.We are committed to creating a culture of teamwork, trust, and transparency. Our employees are the driving...
-
Customer Success Representative
4 weeks ago
Seattle, Washington, United States Exemplar Global Full timeAt Exemplar Global, we are seeking a skilled Customer Success Specialist to provide exceptional support to our valued customers. As the first point of contact, you will be responsible for delivering timely assistance and resolving inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and...
-
Customer Success Liaison
4 weeks ago
Seattle, Washington, United States Exemplar Global Full timeExemplar Global is seeking a proactive Customer Success Liaison to join our remote team. In this dynamic role, you will be the first point of contact for our valued customers, providing timely assistance and resolving inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and delivering...
-
VP of Customer Success
3 weeks ago
Seattle, Washington, United States Well Said Inc Full timeCustomer Success Leader at WellSaid IncWe are seeking a seasoned Customer Success Leader to join our team at WellSaid Inc. As a key member of our organization, you will be responsible for driving customer satisfaction, retention, and growth.Key Responsibilities:Mentor and lead a high-performing Customer Success team to foster a culture of excellence,...
-
Customer Success Manager
3 weeks ago
Seattle, Washington, United States MacDonald-Miller Facility Solutions Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at MacDonald-Miller Facility Solutions. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, identifying new opportunities for growth, and ensuring that our services meet their evolving...
-
Customer Success Manager
1 month ago
Seattle, Washington, United States Auctane Full timeAbout the RoleThe Field Customer Success Manager position is a critical role within Auctane's Customer Success department. As a Field CSM, you will be responsible for building and maintaining strong relationships with our most strategic customers. Your primary goal will be to help customers achieve their business goals through the effective use of Auctane's...
-
Customer Success Strategist
3 weeks ago
Seattle, Washington, United States Salesforce Full timeUnlock the full potential of Salesforce with our Signature Success Plan, designed for customers seeking enterprise and rapid support from our most skilled experts. By partnering with us, you gain access to our deepest level of partnership, enabling you to maximize the value of your Salesforce investment. Our team of experts will work closely with you to...
-
Customer Success Manager
3 weeks ago
Seattle, Washington, United States Auctane Full timeAbout AuctaneAuctane is a leading provider of shipping and software solutions for e-commerce businesses. Our mission is to fuel commerce through exceptional delivery, helping sellers fulfill their promises to consumers worldwide.Job SummaryWe are seeking a highly skilled Field Customer Success Manager to join our team. As a Field Customer Success Manager,...
-
FP&A Customer Success Manager
4 weeks ago
Seattle, Washington, United States Jirav Full timeAbout the RoleJirav is a leading financial planning and forecasting solution for Accounting, CFO Advisory, and SMBs. As a Customer Success Manager, you will play a critical role in ensuring our customers maximize the value they receive from our products and services. We believe in doing whatever it takes to make our customers successful, and you will be...
-
Senior Customer Success Manager
4 weeks ago
Seattle, Washington, United States Thales DIS CPL USA Full timeJob SummaryThales DIS CPL USA is seeking an experienced Senior Customer Success Manager to complement our innovations, efficiencies, and capabilities with our valued customers' business objectives and priorities, thereby driving higher business value and executive alignment between Thales and our customers.Main ResponsibilitiesThe Senior Customer Success...
-
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our Fashion and Fitness team at Amazon. As a key member of our team, you will be responsible for driving impactful results through data analysis, inventory optimization, and customer experience enhancement.Key ResponsibilitiesUtilize advanced data analysis to uncover growth...
-
Strategic Customer Success Manager
1 month ago
Seattle, Washington, United States Vouched Full timeJob DescriptionVouched is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for fostering deep customer relationships, driving sales growth within existing accounts, and overseeing technical onboarding processes.Key Responsibilities:Contract Conversion...
-
FP&A Customer Success Manager
1 month ago
Seattle, Washington, United States Jirav Full timeJob OverviewJirav is a leading financial planning and forecasting solution for Accounting, CFO Advisory, and SMBs. As a Customer Success Manager - Financial Planning and Analysis, you will play a critical role in ensuring our customers maximize the value they receive from our products and services.Key ResponsibilitiesManage the onboarding process for new...
-
Project Manager
4 weeks ago
Seattle, Washington, United States Zenoti Full timeJob SummaryAs a Project Manager - Customer Success at Zenoti, you will be responsible for leading multiple customer engagements and projects that drive adoption and usage of our system features, integrations, and solutions. You will work closely with our Professional Services team to ensure engagements and projects are well-defined, planned, executed...
-
Seattle, Washington, United States Amazon Full timeJob SummaryThis role involves working with Amazon's top vendor partners to drive growth across their businesses on Amazon.com and improve end-customer experience. As a Senior Customer Success Manager, you will provide data-driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing,...
-
Customer Success Data Analyst II
4 weeks ago
Seattle, Washington, United States F5 Networks Full timeCustomer Success Data Analyst IIAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on...
-
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Amazon Robotics team. As a key member of our team, you will be responsible for ensuring the successful adoption and implementation of our robotic technologies and tools across our fulfillment network.Key Responsibilities:Develop and implement mechanisms and processes to enable...
-
Cloud Computing Advocate
4 weeks ago
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Cloud Computing Advocate to join our Developer Experience team at Amazon. As a key member of our team, you will be responsible for creating engaging technical content that showcases the possibilities of cloud computing.Your primary focus will be on developing and delivering high-quality video content that...