Customer Success Manager

6 days ago

San Antonio, Texas, United States Full Circle Insights Full time
Job Title: Customer Success Manager

At Full Circle Insights, we're on a mission to empower businesses to make data-driven decisions. As a Customer Success Manager, you'll play a critical role in ensuring our clients achieve their goals and maximize the value of our solutions.

Key Responsibilities:
  • Proactively understand client needs and goals, and develop strategies to drive adoption and retention.
  • Build and maintain strong relationships with executive sponsors, providing exceptional customer service and support.
  • Collaborate with internal teams to configure our products and services according to client specifications, ensuring seamless integration and optimal functionality.
  • Develop and deliver training programs to empower clients with the knowledge and skills needed to maximize the value of our solutions.
  • Establish key performance indicators (KPIs) and success metrics to track the impact of our solutions post-implementation, and continuously monitor performance to identify opportunities for improvement.
Requirements:
  • High emotional intelligence with an analytical, detail-oriented mindset.
  • Extensive experience across the Salesforce product suite.
  • Proficiency and comfort working with Salesforce reports and dashboards.
  • Ability to understand Marketing Operations requirements.
  • Proven ability to design, optimize, and integrate business processes across systems.
Preferred Qualifications:
  • Bachelor's degree in a relevant field.
  • 2+ years of experience in marketing operations systems.
  • Active Salesforce certification (Advanced Administrator, Service Cloud, and/or Sales Cloud), or relevant experience.
  • Familiarity with the Salesforce data loader.
  • Knowledge of marketing automation programs.
What We Offer:
  • A dynamic and innovative work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team culture.

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