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Customer Success Manager
2 months ago
We are seeking a highly skilled Customer Success Manager to join our team at Full Circle Insights. As a key member of our customer success team, you will be responsible for driving customer adoption, retention, and growth through proactive outreach, strategic planning, and exceptional customer service.
As a Customer Success Manager, you will work closely with our clients to understand their unique needs and goals, and develop tailored solutions to help them achieve success with our products. You will be responsible for building strong relationships with our clients, identifying opportunities for growth, and developing and executing plans to drive revenue and customer satisfaction.
Key Responsibilities- Proactively engage with clients to understand their needs and goals, and develop tailored solutions to help them achieve success with our products.
- Build strong relationships with our clients, including executive sponsors, to drive customer adoption and retention.
- Develop and execute plans to drive revenue and customer satisfaction, including identifying opportunities for growth and developing strategic solutions.
- Collaborate with internal teams, including sales, product management, and support, to ensure seamless delivery of our products and services.
- Monitor and analyze customer health and satisfaction, and develop strategies to address any issues or concerns.
- Provide exceptional customer service, including timely and effective issue resolution, to ensure high levels of customer satisfaction.
- 2+ years of experience in a customer-facing role, preferably in a software or technology company.
- Proven track record of driving customer adoption, retention, and growth through proactive outreach and strategic planning.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze customer data and develop strategic solutions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Active Salesforce certification (Advanced Administrator, Service Cloud, and/or Sales Cloud), or relevant experience.
- Familiarity with marketing automation programs and data analysis tools.
- Experience working in a cloud-based software company, preferably in a customer-facing role.
- Strong understanding of project management methodologies and tools, such as Agile and JIRA.
- A competitive salary and bonus structure.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) matching plan and company-paid life insurance.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
