Customer Success Manager

3 weeks ago

San Antonio, Texas, United States Eltropy Full time
About the Role

We are seeking a seasoned Customer Success Manager to join our team at Eltropy. As a key member of our organization, you will be responsible for ensuring our customers achieve their desired outcomes and maximize the value from our solution.

Key Responsibilities
  • Cultivating Customer Value
    • Develop and execute strategies to ensure C-level executives at our customers' organizations realize their desired outcomes and obtain maximum value from our solution.
  • Building Referenceable Customers
    • Cultivate customers who will serve as positive references for Eltropy to prospects.
    • Advocate and drive customers' product, technology, and service needs internally within Eltropy.
  • Retaining Customers and Driving Organic Growth
    • Ensure our customers are obtaining their desired outcomes and measurable results.
    • Identify opportunities to amplify the benefits of Eltropy's platform.
  • Adoption and Engagement
    • Review the client's current usage, performance, and satisfaction levels.
    • Discuss the client's business objectives and align them with Eltropy's offerings and solutions.
  • Building and Maintaining Executive Relationships
    • Conduct regular meetings with all decision-making C-level executives at each customer.
    • Build rapport and strengthen the client relationship by understanding their evolving needs and offering personalized solutions.
What You Offer
  • Deep customer-facing experience (account management, customer success, consulting) preferably in SaaS and fintech.
  • A customer-centric mindset with a passion for helping customers succeed.
  • Strong analytical and problem-solving skills with a proactive approach to identifying and addressing issues.
  • Technical aptitude with comfort working with technology and ability to quickly learn new software and tools.
  • Ability to work collaboratively across teams, including sales, product, and support.
  • Adaptability in a fast-paced, start-up environment where priorities can change rapidly.
  • Willingness to travel monthly (or as needed) to conduct in-person meetings with customers and the Eltropy team.
About Eltropy

Eltropy is on a mission to disrupt the way people access financial services. Our world-class digital communications platform enables community financial institutions to digitally engage in a secure and compliant way, improving operations, engagement, and productivity.

We value our customers above all else and strive to deliver exceptional experiences through our innovative solutions.

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