Appointment Coordinator

2 weeks ago


South Bend, Indiana, United States Beacon Orthopaedic Partners MSO LLC Full time
Job Overview

Beacon Orthopaedic Partners MSO LLC is seeking a dedicated full-time Test Scheduler.

Position Summary
This role involves managing the scheduling and screening for various medical tests, including MRI scans and minor procedures.

Key Responsibilities

  • Deliver exceptional customer service while accurately entering data and addressing patient needs.
  • Ensure compliance with HIPAA confidentiality standards when handling patient information.
  • Welcome patients and visitors courteously and efficiently.
  • Coordinate appointments for tests, adhering to established protocols and conducting necessary MRI screening inquiries.
  • Arrange follow-up appointments and sessions for test results.
  • Respond to patient inquiries regarding tests to enhance their care experience.
  • Maintain effective communication with all team members.
  • Keep the workspace organized and tidy.
  • Perform additional tasks as assigned by the supervisor.

Required Skills and Competencies

  • Excellent verbal communication skills for in-person and phone interactions to foster cooperative relationships with patients, families, physicians, and staff.
  • Strong organizational skills with the ability to prioritize tasks efficiently.
  • Proficient in navigating computer software systems in an office environment, with a typing speed of at least 50 words per minute.
  • Professional data entry skills, including a strong command of grammar, spelling, and punctuation.
  • Ability to work independently as well as collaboratively within a team.

Physical and Mental Requirements

  • Manual dexterity is required for operating office equipment such as keyboards, calculators, and phones.
  • Ability to stoop and bend to access files and supplies, along with mobility for completing errands.
  • Capability to sit for extended periods while performing computer tasks and answering phone inquiries.
  • Proficiency in using various office equipment, including computers, faxes, and printers.
  • Ability to lift and move office items weighing up to 40 pounds.
  • Willingness to travel to different locations as needed.
  • Work environment is primarily office-based, with moderate exposure to communicable illnesses.

Qualifications
Education: A background in medical scheduling is preferred.
Experience: At least one year of experience in a medical practice setting, ideally within a healthcare environment. Familiarity with medical terminology and experience with medical software and office equipment is advantageous.

  • Proficient computer and typing skills with a high degree of accuracy.
  • Experience with medical terminology is preferred.

Job Type: Full-time

Benefits:

  • 401(k) plan
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Medical Specialties:

  • Orthopedics

Work Schedule:

  • Monday to Friday

Experience Requirements:

  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Medical scheduling: 1 year (Preferred)

Work Location: In-person



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